Tameko Cunningham
Columbus,MS
Summary
To obtain a career-oriented position with a that will utilize and broaden my professional work and educational background in customer assistance, tool management, inventory control.
Overview
7
7
years of professional experience
Work History
Admissions Representative
Baptist Memorial Hospital
10.2022 - Current
- Register patients accurately, efficiently and professionally to ensure data base integrity and facilitate claims processing.
- Strives to expedite patient flow through prompt and courteous service.
- Complete assigned daily and weekly goals.
- Assist in reducing downtime by ensuring timely availability as required.
- Provided prompt assistance to team members, fostering a collaborative work environment that boosted productivity.
- Maintained a clean and organized storage area, enabling easy access to parts and efficient workspace utilization.
Customer Service Representative Trainer
UnitedHealthcare
05.2022 - Current
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
- Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
Customer Support Specialist/Warehouse Inventory Specialist
U-Haul
06.2018 - 04.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month & daily.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Enhanced inventory accuracy by implementing new barcode scanning system.
- Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.
Education
Associate of Arts - Arts
East Mississippi Community College
Mayhew, MS05-2000
High School Diploma -
Columbus High School
Columbus MS05-1994
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
- Tool identification
- Work order management
- Inventory stocking
- Equipment inspection
- Tooling inspection
- Maintenance logging
- Stock control
- Equipment calibration
Timeline
Admissions Representative
Baptist Memorial Hospital
10.2022 - Current
Customer Service Representative Trainer
UnitedHealthcare
05.2022 - Current
Customer Support Specialist/Warehouse Inventory Specialist
U-Haul
06.2018 - 04.2022
Associate of Arts - Arts
East Mississippi Community College
High School Diploma -
Columbus High School
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