TAMEKO FRANCIS
Walterboro,SC
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
25
25
years of professional experience
Work History
Customer Service/ Sales
Jaxco Industries Home of Charleston Wrap
Walterboro, SC
01.2006 - Current
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
Customer Service/ Rental Sales
Egrets Pointe Townhoues
Edisto Island, SC
01.2005 - 09.2006
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
Cashier/ Customer Service/Bookeeper
Food Lion
Walterboro, SC
08.1999 - 06.2004
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
Education
High School Diploma - undefined
Ruffin High School
Ruffin, SC1998
Skills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Credit card processing
- Multi-line phone talent
- People-oriented
- Highly competitive
- Customer service
- Self-motivated
- Researched sales leads
- Adheres to customer service procedures
- Customer-oriented
- Dedicated team player
Timeline
Customer Service/ Sales
Jaxco Industries Home of Charleston Wrap
01.2006 - Current
Customer Service/ Rental Sales
Egrets Pointe Townhoues
01.2005 - 09.2006
Cashier/ Customer Service/Bookeeper
Food Lion
08.1999 - 06.2004
High School Diploma - undefined
Ruffin High School
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