Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tamel Washington

Bellport,NY

Summary

Dynamic IT Technician with proven expertise in wireless communication and infrastructure maintenance at Home Business. Successfully optimized network performance and resolved complex technical issues, enhancing user experience. Adept at user education and problem-solving, I consistently delivered exceptional technical support while managing system deployments and ensuring operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technician

Home Business
11.2022 - Current
  • Created homelab and networking environments for others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and keyboards.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Installed, configured, set up and maintained PCs, networks, mobile devices, microphones, projectors, servers and systems to keep networks fully operational during peak periods for use in video conferencing rooms and home offices.
  • Researched and identified solutions to technical problems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Volunteer

Local Church
08.2018 - 08.2022
  • Simplified networking devices by addapting previously ownd hardware to maintain virtual service durnig pandemic.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Coordinated and managed volunteer activities for community service projects.

Education

High School Diploma -

Beacon High School
Beacon, NY
06-2011

Skills

  • Wireless communication expertise
  • Experience with virtualization platforms
  • User education
  • Application version control
  • Maintenance of peripheral systems
  • IT technical support
  • Problem-solving in diagnostics
  • Device installation expertise
  • Infrastructure maintenance
  • Adept at application installation
  • Network connectivity troubleshooting
  • Technical support services

Certification

  • Currently achieving CompTIA Network+ and C++ certifications.

Interests

  • Homelabbing
  • Crafting and DIY Projects
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Avid Reader

Timeline

IT Technician

Home Business
11.2022 - Current

Volunteer

Local Church
08.2018 - 08.2022

High School Diploma -

Beacon High School

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