Tamela Brittain
Delbarton
Summary
Motivated professional with experience in customer service and team collaboration. Skilled in conflict resolution and active listening, contributing to enhanced customer experiences and streamlined operations.
Overview
2026
2026
years of professional experience
Work History
Cashier
Wendy's
South Williamson
06.2023 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collaborated with team members to enhance customer service and streamline operations.
Caregiver
HomeCare Management
Hickory
2018 - 2019
- Assisted clients with daily living activities and personal care needs.
- Monitored clients' health and reported changes to healthcare professionals.
- Maintained a clean, safe, and organized living environment for clients.
- Provided companionship and emotional support to enhance client well-being.
- Improved patient outlook and daily living through compassionate care.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Hickory
2016 - 2017
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Collaborated with management to develop promotional strategies for increased sales.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Associate of Arts - Medical Office Administration
University of Phoenix
Tempe, AZ01-2015
Skills
- Customer engagement
- Sales transactions
- Customer relationship management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Active listening
- Problem solving
Timeline
Cashier
Wendy's
06.2023 - Current
Caregiver
HomeCare Management
2018 - 2019
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
2016 - 2017
Associate of Arts - Medical Office Administration
University of Phoenix