Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tamela DEAN

Abilene,TX
Tamela DEAN

Summary

Dynamic and highly reliable professional with extensive experience in customer service at Dollar General. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing cash transactions and maintaining cleanliness standards, contributing to a positive shopping environment and achieving operational efficiency.

Overview

21
years of professional experience

Work History

Caring Senior Services

Care Specialist
01.2025 - Current

Job overview

  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
  • Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
  • Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
  • Monitored customer care goals and developed improvements.
  • Enhanced patient care by implementing individualized care plans and closely monitoring progress.
  • Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
  • Coordinated with various departments to resolve technical and operational issues.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
  • Supported patients in achieving daily living goals through focused coaching and skill-building activities.
  • Trained Number new junior colleagues in Year.
  • Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
  • Implemented creative interventions tailored to individual patient needs for improved quality of life.
  • Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
  • Served as a reliable liaison between healthcare providers, families, and patients to ensure seamless coordination of care efforts.
  • Prepared reports for workload and performed quality assurance.
  • Facilitated group activities for socialization and mental stimulation among patients under my care.
  • Organized medical appointments for patients while coordinating transportation when necessary.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Managed customer inquiries for all products and services.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Verified patient insurance eligibility and entered patient information into system.

Bulldog Steal

Mechanic Technician
08.2023 - Current

Job overview

  • Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
  • Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
  • Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
  • Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
  • Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
  • Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
  • Prevented costly accidents through diligent adherence to safety protocols while working with potentially hazardous materials or tools.
  • Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
  • Assisted management in maintaining inventory levels of commonly used parts, contributing to smooth daily operations in the workshop.
  • Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
  • Minimized warranty claims by executing proper installation procedures for all replacement parts according to manufacturer specifications.
  • Boosted shop revenue by upselling additional services when appropriate based on customer needs and vehicle conditions observed during inspections.
  • Optimized workflow within the shop by coordinating effectively with other technicians, sharing knowledge about specific vehicles or complex repairs as needed.
  • Continually sought opportunities for professional growth by staying up-to-date on industry trends, attending conferences, and seeking certifications that expanded skill set.
  • Built strong relationships with clients through clear communication regarding repair needs, costs, and timelines, fostering trust between them and the service center.
  • Kept detailed records of repairs and maintenance for reference in future work.
  • Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Resolved mechanical issues using both technical and manual skills.
  • Performed troubleshooting, diagnosis, and repair of Type equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Identified mechanical problems and determined best solutions for correction.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Monitored equipment performance to confirm proper and efficient function.
  • Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
  • Utilized varied tools and equipment to test and troubleshoot mechanical systems.
  • Kept track of equipment maintenance schedules using computerized maintenance management systems.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Repaired and replaced worn and damaged components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Performed emissions tests according to standard procedures.
  • Investigated customer complaints to identify cause of malfunctions.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Coordinated with parts department to determine availability of necessary components.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Retained accurate records of purchases, titles and sales.

CloudNine

Bartender
09.2023 - 11.2024

Job overview

  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
  • Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
  • Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
  • Monitored customer care goals and developed improvements.
  • Enhanced patient care by implementing individualized care plans and closely monitoring progress.
  • Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
  • Coordinated with various departments to resolve technical and operational issues.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
  • Supported patients in achieving daily living goals through focused coaching and skill-building activities.
  • Trained Number new junior colleagues in Year.
  • Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
  • Implemented creative interventions tailored to individual patient needs for improved quality of life.
  • Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
  • Served as a reliable liaison between healthcare providers, families, and patients to ensure seamless coordination of care efforts.
  • Prepared reports for workload and performed quality assurance.
  • Facilitated group activities for socialization and mental stimulation among patients under my care.
  • Organized medical appointments for patients while coordinating transportation when necessary.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Managed customer inquiries for all products and services.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Verified patient insurance eligibility and entered patient information into system.

Dollar General

Assistant Manager
12.2024 - 01.2025

Job overview

  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Facilitated team-building activities, enhancing team cohesion and morale.

ERICKA ALSIDES

Care Specialist
06.2024 - 01.2025

Job overview

  • Engaged with patients to provide critical information.
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
  • Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
  • Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
  • Monitored customer care goals and developed improvements.
  • Enhanced patient care by implementing individualized care plans and closely monitoring progress.
  • Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
  • Coordinated with various departments to resolve technical and operational issues.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
  • Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
  • Implemented creative interventions tailored to individual patient needs for improved quality of life.
  • Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
  • Prepared reports for workload and performed quality assurance.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Managed customer inquiries for all products and services.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Taught patients and families to use at-home medical equipment.
  • Greeted and assisted patients with check-in procedures.

Family Dollar

Assistant Manager
10.2023 - 12.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Appling HealthCare System

Caregiver
02.2021 - 08.2023

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Self Employed Web

Home Health Aide
06.2008 - 08.2023

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Developed individual care plans for clients based on specific needs.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Assisted with end-of-life care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Developed and implemented care plans for clients.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Trained new staff members on best practices for home health care.
  • Researched and recommended community resources to meet clients' needs.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Pojos

Store Clark
05.2022 - 07.2023

Job overview

  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
  • Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Implemented seasonal promotions, creatively designing store layouts to highlight featured products.
  • Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
  • Increased sales during promotional periods, skillfully setting up displays that attracted customer attention.
  • Optimized product placement, using insights from sales trends to highlight high-demand items.
  • Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Streamlined checkout process, implementing faster payment methods to improve customer experience.
  • Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
  • Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
  • Assisted in managing store budget, carefully tracking expenses and supplies to stay within financial guidelines.
  • Supported inventory management by accurately receiving and processing shipments.
  • Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
  • Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
  • Provided guidance and support to new hires, promoting teamwork and productivity.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Flashfoods

Store Clerk
03.2022 - 09.2022

Job overview

  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
  • Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Implemented seasonal promotions, creatively designing store layouts to highlight featured products.
  • Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
  • Increased sales during promotional periods, skillfully setting up displays that attracted customer attention.
  • Optimized product placement, using insights from sales trends to highlight high-demand items.
  • Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Streamlined checkout process, implementing faster payment methods to improve customer experience.
  • Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
  • Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
  • Assisted in managing store budget, carefully tracking expenses and supplies to stay within financial guidelines.
  • Supported inventory management by accurately receiving and processing shipments.
  • Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
  • Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
  • Provided guidance and support to new hires, promoting teamwork and productivity.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Chucks Diesel

Mechanic
03.2010 - 05.2022

Job overview

  • Performed tests to detect malfunctioning equipment parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Utilized diagnostic methods to identify underlying issues in mechanical systems.
  • Executed preventative maintenance to uphold vehicle standards.

Writes Diary

Dairy Farm Hand
03.2004 - 04.2013

Job overview

  • Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
  • Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
  • Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
  • Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
  • Reported broken or damaged equipment to supervisor for repair or replacement.
  • Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
  • Assisted in increasing overall herd health through preventative care measures, such as vaccinations and deworming treatments.
  • Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
  • Collaborated with team members to maintain a safe working environment, addressing potential hazards promptly and effectively.
  • Ensured optimal herd performance through diligent observation of animal behavior patterns, identifying signs of illness or injury early on for prompt treatment.
  • Helped increase productivity during seasonal workload peaks through effective time management and task prioritization skills.
  • Optimized pasture utilization by implementing rotational grazing strategies for improved soil fertility and nutrient availability.
  • Assisted with regular record-keeping tasks, tracking livestock data for informed decision-making on herd management practices.
  • Coordinated with veterinarians to schedule routine check-ups and address any emerging health concerns within the herd promptly.
  • Contributed to the successful breeding program by facilitating artificial insemination processes and monitoring pregnant cows.
  • Supported farm sustainability efforts by participating in environmentally friendly initiatives such as recycling programs or water conservation measures.
  • Strengthened relationships with external stakeholders like suppliers or buyers through professional communication skills.
  • Played an active role in emergency preparedness planning, contributing to the development of response plans for various farm-related emergencies such as fires or disease outbreaks.
  • Facilitated smooth communication between team members by regularly attending meetings and sharing relevant information about farm activities.
  • Assisted in farm budgeting processes, ensuring accurate tracking of expenses and helping to identify potential cost-saving measures.
  • Observed animals and notified supervisor of signs of illness.
  • Rotated animals between grazing areas to provide enough access to food.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Oversaw feeding, watering and health monitoring of Type stock, prioritizing health and wellness.
  • Cleaned stalls, pens, and equipment using Type tools for optimal health of Type animals.
  • Herded livestock using horses or ranch ATVs.
  • Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
  • Dipped or bathed animals with appropriate applications to control parasites.
  • Trained part-time help in livestock care and ranch operations.
  • Maintained condition of stock horses used to herd cattle.
  • Used time-management strength to cross-train associates to cover more areas without increasing expense.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
  • Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
  • Improved hatchery management process by Number% to cut down overtime expenditures for company.
  • Breed and deliver calfs
  • Euthanized cattle

SUBWAY®Restaurants

Sandwich Artist
03.2006 - 12.2008

Job overview

  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.
  • Assisted in menu development, introducing popular items that became customer favorites.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
  • Trained new employees in sandwich preparation and customer service excellence, raising team performance.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Participated in community events, representing brand positively and increasing local awareness.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Implemented creative sandwich specials, attracting more customers and boosting sales.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Observed customer purchases in line and differentiated between standard portions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Completed milkshakes and ice cream desserts for customers.

Education

Altamah Technical College
Baxley, GA

GED from Gender Studies
08.2004

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Payment processing
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Sales expertise
  • Salesmanship
  • Performance improvement
  • Food running
  • Staff management
  • Health codes compliance
  • Aloha POS
  • Order management
  • Food preparation
  • Ordering procedures
  • Fluency in language
  • ABC standards
  • Dining room management
  • Conversant in language
  • Organizational growth
  • ABC regulations
  • Outstanding customer service
  • Bar service preparation
  • Cash and credit transactions
  • Safe serving practices
  • Safe service compliance
  • Anticipating guest needs
  • Marketing and sales experience
  • Identification verification
  • Able to stand number hours
  • Maintaining a clean bar
  • Safe food handling procedures
  • Courteous
  • Hospitality and accommodation
  • Point of sale systems
  • Excellent judgment
  • Financial records oversight
  • Honest and dependable
  • Teamwork and professionalism
  • Hospitality and guest service
  • Collaboration and teamwork
  • Calm and composed
  • Good conversationalist
  • Issue resolution
  • Professional service standards
  • Bussing and serving
  • Engaging customers
  • Responsible serving
  • Relationship building
  • Food and beverage service
  • House keeping
  • Feeding
  • Bathing

Timeline

Care Specialist

Caring Senior Services
01.2025 - Current

Assistant Manager

Dollar General
12.2024 - 01.2025

Care Specialist

ERICKA ALSIDES
06.2024 - 01.2025

Assistant Manager

Family Dollar
10.2023 - 12.2024

Bartender

CloudNine
09.2023 - 11.2024

Mechanic Technician

Bulldog Steal
08.2023 - Current

Store Clark

Pojos
05.2022 - 07.2023

Store Clerk

Flashfoods
03.2022 - 09.2022

Caregiver

Appling HealthCare System
02.2021 - 08.2023

Mechanic

Chucks Diesel
03.2010 - 05.2022

Home Health Aide

Self Employed Web
06.2008 - 08.2023

Sandwich Artist

SUBWAY®Restaurants
03.2006 - 12.2008

Dairy Farm Hand

Writes Diary
03.2004 - 04.2013

Altamah Technical College

GED from Gender Studies

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