Lead Pharmacy Technician
CVS Pharmacy
Starkville, MS
06/01/11 - Current
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Monitored staff productivity levels and provided guidance when needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Maintained clean and organized pharmacy shelving and work areas.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
