Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamela Hadden

Detroit,United States

Summary

Proven track record in enhancing safety and client satisfaction at Lagarda Security, leveraging expertise in public safety and conflict de-escalation. Demonstrated ability to maintain professionalism under pressure, achieving positive outcomes. Skilled in guest relations and facility protection, committed to continuous professional development and teamwork.

Overview

16
16
years of professional experience

Work History

Armed Security Officer

Lagarda Security
06.2021 - Current

Underwent and maintained firearms certification in compliance with state laws and organizational standards.

  • Coordinate with law enforcement, fire department and Emergency Medical Services
  • Document incidents in security logs, write clear and precise incident reports, and maintains log of daily activities for management review and action planning.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Maintain high levels of alertness throughout my shift.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures maintaining professionalism at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Patient Advocate, Direct Care

Precise Home Health Care Services
09.2015 - 05.2024
  • Tailored support strategies according to individual needs identified through comprehensive assessments completed upon initial contact with the client.
  • Improved hospital-patient relationships through empathetic communication and active listening
  • Educated patients on their rights and responsibilities, empowering them to make informed decisions about their care.
  • Provided emotional support to patients and families during difficult times, fostering a positive environment for healing.
  • Provided excellent customer service to patients and medical staff.
  • Enhanced patients' quality of life through personal care, daily living activities,fostering socialization, offering emotional support, medication management,and maintained a well-organized and nurturing home environment.

Elderly Caregiver

Department of Human and Health Services
06.2008 - 08.2014
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, and bill payments.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Maintain professionalism and privacy of client

Education

Bachelor of Science - Criminal Justice, Human Resource Services

Colorado Technical University
Colorado Springs, CO
08.2020

Associate of Arts - Word Processing Business Administration

Detroit Business Institute
115 State St, Detroit, MI 48226
10.1989

High School Diploma -

Murray-Wright H.S
2001 W. Warren Detroit, MI 48208
07.1987

Skills

  • Public Safety
  • Body armor usage
  • Guest Relations
  • Conflict De-Escalation Techniques
  • Reliable and Responsible
  • Team Player
  • Incident documentation
  • Evidence Preservation
  • Facility protection
  • Contraband Identification
  • Staff Monitoring

Timeline

Armed Security Officer

Lagarda Security
06.2021 - Current

Patient Advocate, Direct Care

Precise Home Health Care Services
09.2015 - 05.2024

Elderly Caregiver

Department of Human and Health Services
06.2008 - 08.2014

Bachelor of Science - Criminal Justice, Human Resource Services

Colorado Technical University

Associate of Arts - Word Processing Business Administration

Detroit Business Institute

High School Diploma -

Murray-Wright H.S
Tamela Hadden