Director of Scheduling
BriaofChicagoHeights
- Maintained detailed records of all project schedules, allowing for easy tracking of historical data and providing valuable insights for future planning.
- Evaluated employee workload balance regularly, adjusting assignments as needed to prevent burnout or underutilization of staff members.
- Developed comprehensive training materials for new employees to ensure smooth onboarding and understanding of scheduling procedures.
- Mentored junior schedulers in best practices for effective time management and resource allocation techniques.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Led, coached, mentored and managed individuals and team to obtain top performance from team members.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Offered real-time scheduling guidance to staff and partners.
