Tamela King

Review assigned communication and voice surveillance alerts within the Nice and Total Conduct System in a timely manner. Ensure appropriate risk identification and accurate dispositioning of alerts according to documented procedures. Proactively engage with management and L2 reviewers for guidance. Complete assigned training on a timely basis, actively participate in meetings and workgroups. Support technology and SIU with enhancements by providing fabricated messages. Provide refinement/whitelisting suggestions. Collaborate with cross-functional teams for the successful implementation of new compliance initiatives.

All Assignments were with Citi

Transaction Service Rep (TROPS) May 2008-September 2008

Duties: Processed entries and tracked all exotic currency payments, and performed control functions around foreign currency details. Maintained client payment investigations with various internal and external units, as well as supported back office functions for the World Link Department. Operated on an in house system.

C.A.R.S. Rebate Processor July 2009-September 2009

Duties: Processed rebate application on behalf of the government car rebate program. Verified information and documentation provided by the car dealer and buyer were present and accurate

Compliance Analyst Electronic Communication (ECOMM) October 2009- June 2011

Duties: Performed oversight of compliance processes involving electronic communications surveillance in the U.S. This included email and various type of messaging. Provided screening services for several business segments of Citi that included markets and banking

Performed accounts payable functions which required matching, auditing, entering, and reconciling invoices received for services rendered. Reconciled check run by matching checks to invoices for mailing and filing. Communicated with materials management to reconcile purchase orders. Processed check requests by retrieving information and verifying proper approval/authorization. Performed deck reception duties when needed.

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience. Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Established trust with clients by maintaining confidentiality and protecting sensitive financial information.