Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamela Tooley

McDonough,GA

Summary

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Drury Inn & Suites
Atlanta, GA
10.2022 - 05.2024
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Coordinated travel arrangements for employees and visitors when required.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Monitored and ordered office supplies, ensuring adequate stock levels.

Grocery Replenishment Specialist

Publix
Atlanta, GA
01.2021 - 10.2022
  • Ensured that all shelves were properly labeled, stocked, rotated, faced, priced, and signed according to company policy.
  • Collaborated with department managers on special requests for product orders or changes in existing orders.
  • Resolved issues related to incorrect product placement or damaged goods.
  • Processed returns from customers due to overstocking or expiration dates.
  • Implemented safety procedures while working in the warehouse environment.
  • Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods, and HBC merchandise.
  • Used balers and pallet jacks in stockroom and on sales floor.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.

Shift Manager

RaceTrac
Atlanta, GA
04.2019 - 01.2021
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Taught staff upselling techniques to meet revenue targets.

Assistant Store Manager

Family Dollar
Marietta, GA
01.2017 - 05.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

High School Diploma -

East Orange Campus High School
East Orange, NJ
06-2003

Skills

  • Supply Management
  • Guest Relations
  • Inventory Control
  • Cash Handling
  • File Management
  • Customer Service
  • Work Prioritization
  • Hospitality services
  • Time Management
  • Team Collaboration
  • Listening Skills
  • Customer assistance and interaction

Timeline

Front Desk Receptionist

Drury Inn & Suites
10.2022 - 05.2024

Grocery Replenishment Specialist

Publix
01.2021 - 10.2022

Shift Manager

RaceTrac
04.2019 - 01.2021

Assistant Store Manager

Family Dollar
01.2017 - 05.2019

High School Diploma -

East Orange Campus High School

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Tamela Tooley