Tamela Leann Galaviz
Apple Valley,USA
Summary
Advanced career in travel through proactive skills development and professional networking.,Cultivated relationships and explored opportunities for future career engagement.
Overview
27
27
years of professional experience
Work History
Assistant Team Manager
World Travel Inc.
Exton, PA
06.2022 - 06.2026
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Oversaw daily operations for the team, delegating tasks effectively based on individual strengths and workload capacity.
- Provided exceptional customer service by resolving issues quickly and efficiently, earning positive client feedback regularly.
- Developed strong relationships with clients, resulting in long-term partnerships and increased revenue for the organization.
Online Customer Care Support Agent
FCm Travel Solutions
Boston, MA
12.2015 - 10.2021
- I assist in day to day Online Navigational assistance for Concur, NuTravel, GetThere websites for our corporate clients. I am trained on ticketing/refunds/exchanges for our office and other offices. I assist in day to day emails received in our team email box. I am trained on domestic/international reservations as well as queue work for our office and other offices. I handle schedule changes for our office, as well as Teams 1, 2, and 4.
Domestic/International Support Agent
Carlson Wagonlit Travel
Phoenix, AZ
06.1999 - 09.2013
- I assisted in day to day operations of the Support Team for the General Electric account. I issued/refunded/exchanged domestic/international tickets. I took incoming reservation calls, as well as agent assist calls from coworkers on the reservations floor. I answered questions the agents may have had about contracts, company policy, or computer related issues. I was the closing Support agent for GE. I made sure all reservations and tickets were completed and issued for the day.
Education
Travel School Diploma - Travel
TWA Travel School
Saint Louis, MO, USA01-1994
High School Diploma - General Studies
Francis Howell North High School
Saint Charles, MO, USA01-1990
Skills
- Airline knowledge
- Ticketing/Fare knowledge
- Refund/Exchange knowledge
- Customer Service knowledge
- Communication skills
- International Rate skills
- Oral skills
- Written skills
Timeline
Assistant Team Manager
World Travel Inc.
06.2022 - 06.2026
Online Customer Care Support Agent
FCm Travel Solutions
12.2015 - 10.2021
Domestic/International Support Agent
Carlson Wagonlit Travel
06.1999 - 09.2013
High School Diploma - General Studies
Francis Howell North High School
Travel School Diploma - Travel
TWA Travel School