Summary
Overview
Work History
Education
Skills
Employee of the month, Years of Service
Timeline
Generic

Tamela Nechole Young

Parma,OH

Summary

Dynamic professional with a proven track record, excelling in customer service and problem resolution. Enhanced customer satisfaction through effective complaint resolution and streamlined processes. Skilled in document organization and collaborative teamwork, contributing to improved employee retention and project delivery efficiency. Detail-oriented with a focus on achieving results; also a dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

16
16
years of professional experience

Work History

Final Docs Specialist /MERS

Crosscountrymortgages
05.2018 - 07.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget, including working with state, and counties.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Implemented customer feedback system to inform product development.
  • Restructured customer service process, ensuring quicker response times.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Taking mulitiple emails, phone calls, and daily mail

Office Administrator

Weltman Weinberg and Reis
10.2009 - 04.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Supported onboarding process for new hires, facilitating smooth transition into team.

Education

Associate of Arts - Early Childhood Education

University of Phoenix
Tempe, AZ
05-2012

Skills

  • Customer service expertise
  • Proficient in problem resolution
  • Document organization
  • Guidance and support
  • Monitoring adherence to regulations
  • Collaborative teamwork
  • Prioritization and scheduling
  • Effective problem resolution
  • Proficient in managing multiple tasks
  • Detail-oriented approach
  • Proficient in organization techniques
  • Effective task prioritization

Employee of the month, Years of Service

  • Employee of the month for extensive services above and beyond.
  • Years of Services for 5 years
  • Years of Services for 7 years



Timeline

Final Docs Specialist /MERS

Crosscountrymortgages
05.2018 - 07.2025

Office Administrator

Weltman Weinberg and Reis
10.2009 - 04.2018

Associate of Arts - Early Childhood Education

University of Phoenix

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