Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
TAMELA S NICHOLS, MS

TAMELA S NICHOLS, MS

You live most of your life inside of your head. Make sure it's a safe place to be.
Buddhism

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

46
46
years of professional experience

Work History

Commercial Lease Operator

01.2019 - Current
  • Ensure the correct trailer is at the right dock doors for loading/unloading
  • Make sure daily operation and production flow correctly to meet transportation deadlines
  • Keep track of trailers and whether they are empty, loaded, or ready for delivery
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to improve time management and safety.

Logistics Coordinator

01.2021 - 01.2021
  • Responsible for route movement of outgoing and incoming freight shipments
  • Utilize logistics IT to optimize shipping and transportation procedures
  • Implemented a system to streamline the scheduling, routing, and tracking of the delivery of products
  • Work with sales and purchasing departments to coordinate deliveries

Sr. Employment Specialist

01.2021 - 01.2021
  • Market to prospective employers to obtain job placements for individuals with disabilities
  • Complete and ensure record-keeping standards are maintained
  • Responsible for an average of 12 job placements per fiscal year
  • Participate in and provide input into an individual’s ISP (Individual Support Plan) and PCP (Person Centered Plan)
  • Ensure that goals and plans are implemented
  • Maintain well-organized record books that are in full compliance with LIFESPAN state requirements
  • Assist in selecting potential individuals for screening and assessment procedures.

Behavioral Health Specialist

01.2016 - 01.2019
  • Facilitated relationships and served as a link between the company, parents, guardians, local agencies, and the community
  • Minimized the adverse effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development by providing counseling and behavioral support
  • Supported the client in developing various skill-building activities, including daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
  • Performed Case Management functions by linking and arranging for services and referrals
  • Worked closely with other clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation
  • Monitored utilization of service to ensure that it is effective, appropriate, and within limits outlined in both rule, PCP, and the service authorization
  • Customer Service

Customer Service Specialist

01.2005 - 01.2017
  • Effectively able to articulate clients’ needs through active listening and educating the client on updated policies and procedures while tailoring a solution to each client case
  • Ability to meet sales targets within three months of taking calls and consistently achieve casualty and property targets
  • Generated monthly reports to manage and identify team performance compared to the broader groups within the company

Certified Nursing Assistant

01.1989 - 01.2016
  • Provided care services and quality psychiatric nursing care
  • Maintained direct and ongoing therapeutic interaction
  • Monitored and tracked relevant mental, living, and social skills to optimize treatment plan and care delivery according to the DSM-5

Education

Ph.D - Psychology

NorthCentral University
2026

Master of Science - Mental Health and Wellness

Grand Canyon University
2021

Bachelor of Science - Human Services

Gardner-Webb University
2017

Associate of Science - Human Services

Stanly Community College
2014

Skills

  • Organization and Time Management
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Data Entry
  • Active Listening
  • Written Communication
  • Dependable and Responsible
  • Problem-Solving
  • Microsoft Office Suite Proficiency
  • Shipping and Receiving
  • Customer Complaint Resolution

References

References Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Logistics Coordinator -
01.2021 - 01.2021
Sr. Employment Specialist -
01.2021 - 01.2021
Commercial Lease Operator -
01.2019 - Current
Behavioral Health Specialist -
01.2016 - 01.2019
Customer Service Specialist -
01.2005 - 01.2017
Certified Nursing Assistant -
01.1989 - 01.2016
NorthCentral University - Ph.D, Psychology
Grand Canyon University - Master of Science, Mental Health and Wellness
Gardner-Webb University - Bachelor of Science, Human Services
Stanly Community College - Associate of Science, Human Services

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TAMELA S NICHOLS, MS