Tamele Jones
Phoenix,AZ
Summary
Hard working individual striving for a new career. Very fast learner and great team player who is also able to work independently if needed. Very reliable employee. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Short Term Disability Case Manager
Lincoln Financial Group
Phoenix, AZ
05.2024 - Current
- Description: Gather documentation in order to review and make a determination on approving or denying short term disability claims. Contact doctors office, medical records department to gather medical records to review on claims. Send approval and denial letters to claimants. Prioritize tasks based on when they are received and manage a workload of over 50 new claims per month
Immediate solutions group(ISG)
Chubb Insurance
Phoenix, AZ
08.2023 - 05.2024
- Help customers file first notice of loss claims for property, auto, workers comp and general liability.
Security Officer
Securitas
Phoenix, AZ
03.2023 - 11.2023
- Patrol the area on the premises of Amazon. Make badges for Amazon employees and watch cameras to make sure no one was stealing any products from the Amazon floor.
Customer Relationship Specialist
The Hartford
San Antonio, TX
04.2022 - 02.2023
- Help small commercial customers with changes to their policies like adding our deleting a property, changing coverage on a property, adding drivers to auto and vehicles, sending out certificate of insurance and evidence of property. Take payments.
Security Officer
Anderson Security Agency
Phoenix, AZ
02.2022 - 01.2022
- Patrol the property and make sure no one is on the property. Hit check points within every hour of certain spots inside the warehouse.
Customer Care Associate
Cigna
Phoenix, AZ
05.2016 - 12.2021
- I work with Medicare patients, creating authorizations under their medical plan.
Lead Agent
Xerox
Tempe, AZ
09.2015 - 05.2016
- Help customers enroll into their health benefits, answer questions about the different options they have for coverage, handle escalation calls, distribute work through my team, assist other associates with questions they may have.
- Accomplishments: perfect attendance, honor roll( best knowledge of our products voted by other associates)
- Skills Used: hard worker, good listener, very well organized, team leader, will to assist others
Security officer
Securitas-Security
Phoenix, AZ
08.2014 - 06.2015
- Responsibilities-patrol front lobby area, check in employees with a temporary badge that don't have their badges, check in contractors coming to do work inside the building, open all training doors and doors on facilities, turn on all tbs and lights and turn on freight elevator.
Insurance Customer Care Rep
AAA
Glendale, AZ
11.2013 - 05.2014
- Responsibilities- make changes to customers home and auto policies, take payments, cancel policies
- Accomplishments- excellent survey scores, great customer service rewards
- Skills Used-multitasking, being able to listen to the customer and being able to give them the answer to their questions quickly
Customer Care Representative
AEROTEK Customer Care Rep
Glendale, AZ
01.2013 - 07.2013
- Description: Help customers who have had bad or good experience with best western international hotels, resolve customer problems by dealing with them and the hotel to come up with a solution to their problems.
Customer Service Rep
AT&T
Bloomington, MN
09.2011 - 07.2012
- Description: Assist customers with ordering new equipment, paying their bills, transferring numbers from different accounts, troubleshooting their devices, creating new customer accounts and transferring them to the right departments to solve their issues.
Education
Business Marketing - College
Rochester Community and Technical College
Rochester, MN05-2009
High School Diploma -
Park Center Senior High School
Brooklyn Center, Mn06-2006
Skills
- Computer savvy
- Previous experience using multiple applications simultaneously
- Great attention to details
- Fast learner
- Great team worker and individual worker
Timeline
Short Term Disability Case Manager
Lincoln Financial Group
05.2024 - Current
Immediate solutions group(ISG)
Chubb Insurance
08.2023 - 05.2024
Security Officer
Securitas
03.2023 - 11.2023
Customer Relationship Specialist
The Hartford
04.2022 - 02.2023
Security Officer
Anderson Security Agency
02.2022 - 01.2022
Customer Care Associate
Cigna
05.2016 - 12.2021
Lead Agent
Xerox
09.2015 - 05.2016
Security officer
Securitas-Security
08.2014 - 06.2015
Insurance Customer Care Rep
AAA
11.2013 - 05.2014
Customer Care Representative
AEROTEK Customer Care Rep
01.2013 - 07.2013
Customer Service Rep
AT&T
09.2011 - 07.2012
Business Marketing - College
Rochester Community and Technical College
High School Diploma -
Park Center Senior High School