Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

TAMELIA PARNELL

Houston,TX

Summary

Seeking a position that utilizes my work and educational experience. Experienced at handling deadlines, customer service, and multiple tasks under pressure. I am an excellent team player. Strategic [Job Title] with strong background in processing mortgages and loans. Assesses and evaluates risks with keen eye for coverage and pricing. Strong negotiation skills and dedicated to staying up-to-date with new market trends. Top-notch Underwriter with solid experience in financial services. Proficient in determining level of risk for lenders using strong mathematical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines and authority levels.

Overview

20
20
years of professional experience

Work History

Underwriter Assistance

State Farm
Atlanta, GA
06.2022 - 03.2024
  • Determining whether clients can qualify for insurance, Data entry, Administrative duties and etc…
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Customer Service Team Lead

Carvana
Atlanta, GA
06.2021 - 06.2022
  • Leading, mentoring, and motivating the Customer Care team to perform at the highest level, Ensuring all Advocates meet or exceed all Carvana standards, Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals, Addressing and effectively managing complex and sensitive customer-facing issues, and etc….
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Conducted ongoing market research to identify trends, enabling the company to adjust its product offerings as needed.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.

MAKEUP ARTIST/ 3rd Key Holder

MAC
Atlanta, GA
07.2016 - 01.2021
  • Demonstrates and performs makeup tutorials and lessons on an average of five customers a day, Share product knowledge with customers to help select skin care products based on their needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

SUPPORT SPECIALIST

AMAZON
KANKAKEE, IL
06.2013 - 05.2016
  • Worked with the development team in performance analysis of new products and services, responded to customers requests, documented all service calls, and escalated problems to the technical team, Maintained documentation for all support activities including product development, enhancements
  • Provided product information to customers, document support activities, customer issues and resolution for reference purposes.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Boosted customer confidence in company products through consistent provision of accurate information during interactions.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

CUSTOMER/ CLAIM SERVICE ADVOCATE

CIGNA HEALTHCARE
08.2004 - 02.2013
  • Respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information, Provide solutions for customers, clients and health care professionals via phone and email, Data entry and Administrative duties, etc….

Education

High School Diploma -

Kankakee High School
Kankakee, IL
07.2019

Skills

  • Microsoft Office
  • Publisher
  • Customer Service
  • Sales/ Upselling
  • Time Management
  • Team Player
  • Administrative Assistant
  • Makeup Applicationist
  • Medical Terminology
  • Policy renewal

Timeline

Underwriter Assistance

State Farm
06.2022 - 03.2024

Customer Service Team Lead

Carvana
06.2021 - 06.2022

MAKEUP ARTIST/ 3rd Key Holder

MAC
07.2016 - 01.2021

SUPPORT SPECIALIST

AMAZON
06.2013 - 05.2016

CUSTOMER/ CLAIM SERVICE ADVOCATE

CIGNA HEALTHCARE
08.2004 - 02.2013

High School Diploma -

Kankakee High School

References

Reference are available upon request.

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