Summary
Overview
Work History
Education
Skills
Timeline
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Tamer Castle

Washington,DC

Summary

Proven leader in educational and sales roles, notably at UniCore Technologies, where I enhanced GED pass rates through innovative teaching strategies and collaborative learning. Expert in adult learning theory and multimedia integration, I've consistently driven revenue growth and team development across sectors. Skilled in fostering strong relationships and achieving significant improvements in learning and sales outcomes.

Overview

17
17
years of professional experience

Work History

GED Teacher/Life Skills Facilitator

UniCore Technologies
Cumberland, MD
02.2021 - 08.2024
  • Organized review sessions leading up to GED exams, assisting students in refreshing their knowledge of key concepts, while addressing any lingering concerns or questions they may have had before testing day.
  • Served as a mentor and resource for students beyond academics, offering guidance on career and educational opportunities after obtaining their GEDs.
  • Empowered students by teaching them valuable test-taking strategies, leading to improved scores on practice exams, and the actual GED test itself.
  • Enhanced student retention of material with engaging, interactive lesson plans.
  • Built strong relationships with students, fostering trust and open communication to create an effective learning environment.
  • Helped individuals develop social skills needed for employment success through role playing exercises.
  • Facilitated group sessions to discuss relevant issues related to daily living and problem solving strategies.
  • Provided one-on-one assistance with resume writing, interviewing techniques, job applications.
  • Attended conferences, workshops, training sessions related to life skills facilitation.
  • Developed curricula that met state standards for GED preparation courses.
  • Held office hours after classes for additional assistance with course material.
  • Created lesson plans, teaching materials, and activities tailored to each student's needs.
  • Incorporated relevant current events into lessons to engage students' interests.
  • Provided GED instruction to adult students in a one-on-one or small group setting.
  • Improved class pass rate .
  • Completed class and student documentation for permanent files.
  • Provided individualized coaching, support, and mentoring to assist clients in developing self-advocacy skills.
  • Identified potential barriers that may prevent successful attainment of goals and developed action plans with clients to overcome them.
  • Educated participants about available community resources and how they can be accessed effectively.

Auto Sales Manager/Sales Training Manager

Auto Giants
Temple Hills, MD
01.2016 - 12.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Cultivated stable client interactions driven by consistent service excellence.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Gained market share in new sales performance through aggressive team training.
  • Conducted regular meetings with sales personnel to review progress, address challenges, and provide additional coaching as needed.
  • Actively sought out opportunities for continuous improvement within existing sales training programs by leveraging input from key stakeholders.
  • Designed interactive exercises utilizing role playing techniques to reinforce key concepts discussed during training sessions.
  • Monitored feedback from trainees regarding course content and effectiveness in order to make necessary adjustments when needed.
  • Assisted with the creation of effective learning materials such as manuals, videos, handouts. for use in future trainings.
  • Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.

Auto Sales Consultant/Training Coordinator

Eastern's Automotive Group Car Dealership
Temple Hills, MD
01.2013 - 01.2016
  • Drove team revenue totals by bringing in top sales numbers.
  • Fostered repeat and referral business by maintaining strong relationships with clients.
  • Generated new leads through strategic networking at local events, fostering connections within the community.
  • Assessed and pursued viable client opportunities.
  • Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Facilitated group discussions among trainees regarding topics covered during a session.
  • Coordinated with subject matter experts to develop effective training content.
  • Evaluated employee performance before, during, and after training sessions.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.

Route Supervisor/Route Trainer

DHL
Alexandria, VA
12.2010 - 11.2012
  • Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries, without compromising quality standards.
  • Collaborated with sales representatives to ensure accurate forecasting of customer needs and delivery requirements.
  • Enhanced 24 routes for efficiency by optimizing scheduling and adjusting dispatching procedures for 24 drivers.
  • Fostered a culture of continuous learning among team members by providing ongoing coaching and development opportunities related to route supervision best practices.
  • Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
  • Trained new employees in safe operation of vehicles, customer service protocols and company policies.
  • Conducted training sessions to familiarize drivers with routes and delivery schedules.
  • Implemented safety protocols designed to protect both drivers and cargo during transit.
  • Maintained detailed records of all training sessions conducted and driver progress.
  • Developed comprehensive reports outlining current routing practices and recommended changes based on findings.

Marketing and Sales Manager

Atlantech Inc.
01.2008 - 11.2010
  • Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
  • Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
  • Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
  • Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
  • Fostered a culture of continuous improvement within the marketing and sales teams, promoting innovation and best practices sharing.

Education

Associate of Science - Business Administration And Management

George Mason University
Fairfax, VA
05-1998

Skills

  • Mathematics instruction
  • Collaborative teaching
  • Blended learning
  • Adult learning theory
  • Multimedia integration
  • Online teaching

Timeline

GED Teacher/Life Skills Facilitator

UniCore Technologies
02.2021 - 08.2024

Auto Sales Manager/Sales Training Manager

Auto Giants
01.2016 - 12.2019

Auto Sales Consultant/Training Coordinator

Eastern's Automotive Group Car Dealership
01.2013 - 01.2016

Route Supervisor/Route Trainer

DHL
12.2010 - 11.2012

Marketing and Sales Manager

Atlantech Inc.
01.2008 - 11.2010

Associate of Science - Business Administration And Management

George Mason University

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Tamer Castle