Tamer Dixon
Summary
Senior quality analyst and coach with strong leadership and project management skills. Successfully led diverse teams across multiple regions, driving significant improvements in performance. Achieved multiple promotions in a $15M+ educational curriculum company by consistently exceeding output targets and meeting tight deadlines. Developed, released, and updated over 420 courses while enhancing customer relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
StrongMind
Chandler, Arizona
07.2023 - Current
- Oversee all quality assurance processes to ensure course components meet functionality, Quality Matters, recertifications, accessibility, copyright, academic accuracy & standards
- Manage QA team workload by creating tasks & projects using the Agile method
- Lead discussions with management on upcoming tasks, issues & projects for the curriculum department & QA team
- Develop & document quality assurance processes, enhancing system efficiency & compliance
- Collaborate with cross-functional teams to improve processes, resolve tickets & provide strategic feedback to stakeholders
- Facilitate trainings and meetings to communicate company updates & evaluate team performance
- Communicate directly with marketing on client requests & course creation, updates & releases
- Plan and develop course content, objectives & assessments for electives & Social Studies
- Monitor, troubleshoot and resolve system outages, content mistakes, errors & requests as part of the Maintenance team
- Design & create engaging media content for K-12 academic courses to enhance student learning
- Plan & execute company-wide team-building events to build a positive workplace culture
- Author & editor of the monthly Production (QA) Newsletter
Producer
StrongMind
Chandler, Arizona
09.2021 - 07.2023
- Revamped outdated courses to ensure quality, consistency & adherence to style guidelines during creation and review
- Placed media (videos, animations, audio, interactives, images & graphics) in learning components & assessments
- Streamlined workflow to enhance efficiency across production cycles
- Updated 3rd party course cartridges, ensuring seamless integration for customers using an LMS
- Uploaded media assets to our digital management system
- Supported course creation, builds, and recertification to maintain curriculum relevance & integrity
- Edited media and course content for clarity & accuracy
- Followed quality assurance standards & guidelines
Hockey Coach
Athletes Untapped
Chandler, Arizona
03.2026 - Current
- Provide comprehensive ice hockey lesson to individuals of all ages, enhancing their skills & understanding of the game
- Design & implement conditioning drills & on-ice exercises tailored to various skill levels
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ06-2021
Skills
- Content evaluation
- Curriculum design
- Compliance standards
- Training and development
- Team leadership
- Operational troubleshooting
- Performance evaluation
- Project efficiency
- Teaching and presenting
- Mediation and conflict resolution
- Event planning
- Quality process development
Software
Creative Tools: Adobe Photoshop | Gimp | Adobe Acrobat
Office Productivity: Microsoft 360 | Google Workspace
Project Management Tools: Confluence | Jira | Wrike | Slack | Trainual
Learning Management System: Canvas | Buzz | Schoology | Blackboard
Course Creation: Learnosity
Digital Asset Management: Bynder | Vimeo | FileZilla | 3Play
Coding Knowledge: HTML CSS | LaTex | MathJax | JavaScript
Certification
- State of Arizona Department of Public Safety | Fingerprint Clearance Card, Level 1 | Issued July 2021 (Expires July 2027)
- Arizona Department of Education | Teaching certificate, History | Issued August 2021 (Expires March 2033)
Timeline
Hockey Coach
Athletes Untapped
03.2026 - Current
Senior Quality Analyst
StrongMind
07.2023 - Current
Producer
StrongMind
09.2021 - 07.2023
Bachelor of Arts - History
Arizona State University