Tamer Fanous
Irvine,CA
Summary
Master certified Mercedes Benz, Dynamic leader with a proven track record at Mercedes-Benz of Long Beach, enhancing online sales through effective marketing strategies and superior customer service. Expert in sales team leadership and customer relationship management, driving growth and fostering strategic partnerships. Skilled in financial approvals and vehicle appraisal, achieving significant sales targets and expanding market presence.
Personable Used Car Manager with over (9) years of automotive industry performance. Well-versed in assisting customers in assessing vehicle value and identifying budget and feature needs to facilitate satisfaction.
Overview
16
16
years of professional experience
Work History
Used Car Manager
Pomona Auto Outlet
03.2018 - 05.2023
- Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Oversaw a team of sales professionals, providing coaching and guidance to enhance performance and achieve sales targets.
- Established strategic partnerships with local businesses, increasing brand visibility within the community.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
Internet Sales Manager
Mercedes-Benz of Long Beach
09.2015 - 02.2018
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
Sales Associate
University City of Nissan
03.2013 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Sales Supervisor
Louis Vuitton - LVMH
02.2007 - 03.2009
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Sales Manager
Louis Vuitton - LVMH
04.2009 - 06.2011
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Executive Financial Associate
Doha Bank
07.2011 - 12.2012
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Eliminated user tools, saved time and increased insight generation through use of dashboards.
- Assisted executive team members in the development of long-term financial strategies, resulting in increased organizational growth and profitability.
- Optimized financial models with advanced Excel functions to improve financial decision-making capabilities.
Education
B.A Hotel Management - Tourism Management
6 October University
Cairo,Egypt08.2006
Skills
- Customer Service
- Sales Team Leadership
- Customer Relationship Management
- Financial approvals
- Vehicle appraisal
- Time Management
- Sales Training
Languages
Arabic
Native or Bilingual
Timeline
Used Car Manager
Pomona Auto Outlet
03.2018 - 05.2023
Internet Sales Manager
Mercedes-Benz of Long Beach
09.2015 - 02.2018
Sales Associate
University City of Nissan
03.2013 - 08.2015
Executive Financial Associate
Doha Bank
07.2011 - 12.2012
Retail Sales Manager
Louis Vuitton - LVMH
04.2009 - 06.2011
Sales Supervisor
Louis Vuitton - LVMH
02.2007 - 03.2009
B.A Hotel Management - Tourism Management
6 October University
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