Tamer Michael

I run Shoppers pharmacist based walk in clinic ,where I perform:

1)Medication reviews.

2) initial prescribing

3) vaccination

4) travel clinics

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Contributed to significant growth in pharmacy revenue by expanding range of services offered.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Educated patients about possible drug interactions and gave special administration instructions.
• Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.

• Developed professional skills through hands-on experiences, including time management and effective communication.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Sorted, organized, and maintained files.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.