Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Applegate

Centralia,IL

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar General Market
Centralia, IL
09.2013 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.

Consumer Loan Specialist

SunTrust
Centralia, IL
05.2011 - 07.2013
  • Reviewed loan applications and financial documents to determine customer eligibility for consumer loans.
  • Processed loan payments, updated records, and provided customer service assistance as needed.
  • Assisted customers with completing required paperwork for consumer loans.
  • Prepared detailed loan agreements outlining the terms of each loan.
  • Resolved customer complaints related to consumer loans in a timely manner.
  • Monitored delinquent accounts and worked with customers to arrange repayment plans.
  • Conducted follow-up calls with customers regarding their satisfaction with their consumer loan experience.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Tracked and managed new leads and followed up on referral business.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Updated client account information and records in company databases.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Verified client financial information to determine creditworthiness and loan eligibility.

Accounts Payable /Receptionist, Accounts Receivable

Bears Distributing
Centralia, IL
05.2003 - 02.2012
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Managed company database and ensured the accuracy of contact information.
  • Reconciled accounts payable transactions.
  • Processed invoices and payments in a timely manner.
  • Maintained vendor records and communicated with vendors to resolve discrepancies.
  • Reviewed monthly statements from vendors and researched any discrepancies.
  • Analyzed vendor contracts for accuracy of terms and conditions prior to authorizing payments.
  • Prepared checks for signature on a daily basis or as needed per vendors' requirements.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.

Education

Associate of Applied Science - Accounting

Kaskaskia College
Centralia, IL
05-2003

Skills

  • Talent Recruitment
  • Payroll Management
  • Operational budgeting
  • Hourly shift management
  • Retail Inventory Management
  • POS Systems

Timeline

Store Manager

Dollar General Market
09.2013 - Current

Consumer Loan Specialist

SunTrust
05.2011 - 07.2013

Accounts Payable /Receptionist, Accounts Receivable

Bears Distributing
05.2003 - 02.2012

Associate of Applied Science - Accounting

Kaskaskia College

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Tamera Applegate