Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Work Preference
Quote
Timeline
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Tamera Ballinger

Lodi,NY

Summary

Dedicated professional committed to providing comprehensive support to clients throughout their cases. Possesses excellent communication and relationship-building skills with a diverse range of audiences. Approachable and engaging, with a proven ability to collaborate effectively within a team environment. Highly motivated individual eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working efficiently

Overview

25
25
years of professional experience

Work History

Rehab Coach

Lakeview
Geneva, NY
04.2024 - Current
  • Facilitated effective communication with clients, administrators, officials, media representatives, and fellow coaches regarding team activities and concerns.
  • Provided guidance to participants to help them enhance their skills and achieve their goals.
  • Established appropriate disciplinary actions as necessary, in accordance with established policies.
  • Developed individualized plans and monitored clients' progress towards their objectives. Fostered a culture of non-judgment, cooperation, and accountability among athletes and coaching staff.
    - Organized community service initiatives and team-building activities to promote sportsmanship.
  • Designed and implemented strategic game plans and adjustments aligned with clients' objectives.
    - Delivered mental health first aid support.
    - Educated family members of patients about the symptoms and causes of mental illnesses.
    - Assisted clients in developing essential daily living skills, including budgeting and time management.
  • Collaborated with multidisciplinary teams to create individualized treatment plans for patients.
  • Supervised visitors entering the facility in accordance with established security protocols.
  • Maintained accurate records of patient progress and treatment plans.
  • Worked in conjunction with other healthcare professionals—such as social workers, psychiatrists, counselors, and nurses—to ensure quality care for each client
  • Participated in weekly, multidisciplinary team meetings to assess patient progress and determine further interventions
  • Developed activities designed to enhance physical wellness, emotional stability, cognitive functioning, independent living skills, and social interaction among patients.
    - Implemented therapeutic techniques, including art therapy, recreational therapy, and music therapy, alongside motivational interviewing strategies.

Social Service Representative

Department of Human Services
Washington, DC
10.2010 - 01.2022
  • Demonstrated outstanding customer service skills while serving the residents of the District of Columbia.
  • Determine customers' eligibility for TANF, Medicaid, and Food Stamp Programs, adhering to federal guidelines as they apply to each of these programs.
  • Using ACED's and DC Healthlink systems to process and authorize cases that are eligible and/or ineligible for the programs, with minimal supervision needed to process and complete cases.
  • Proficient in resolving difficult cases that need immediate resolution from various supervisors.
  • Serve as a member of the Standard Utility Adjustment Review Team, Mid-Certification Recertification, and Application, which includes reviewing past clients' records to determine if they received the appropriate benefits and calculate the payment to be redistributed.
  • Experienced and knowledgeable in reading and approving cases on the MR-620 report.
  • Lead Social Service Representative for the DCHL cases.
  • (Congress Heights Service Center)
  • Served on the Classification Team to assist with the determination of the job description for the different levels of Social Service Representatives.
  • Strong leadership and communication skills.

Administrative Assistant

Concern Citizen Drug & Alcohol Program
Washington, DC
05.2008 - 02.2009
  • Served as the liaison between the Executive office, public, and internal and external customers.
  • Answered high call volume multi-line telephones (50+ daily), resolved routine questions and issues and routed calls to appropriate personnel
  • Scheduled appointments and meetings for three Executive Officers and two managers.
  • Designed and updated Excel program voucher tracking system to recoup government funding for alcohol and drug treatments rendered; System implemented and utilized by management.
  • Billed and coded reimbursement vouchers, ensuring precise data input into the tracking system.
  • Monitored and assigned daily activities to community service volunteers, maintained time and attendance, and reported information to probation officers and others with a need to know.

Patient Care Specialist

George Washington University Medical Center
Washington, DC
09.2007 - 11.2007
  • Greeted a multitude of patients seeking OB-GYN and Neurology treatment
  • Served as the support sign language interpreter
  • Verified medical insurance and collected co-payments
  • Scanned patient information into Touch Work and IDX electronic records management systems.

Dispatcher

Eastern MS - Contractor
Washington, DC
08.2006 - 02.2007
  • Received an average of 240 monthly maintenance and repair tickets via radio, telephone, and computer communications
  • Assigned mechanic workflow and dispatched distribution schedules to available mechanics
  • Managed the documentation process of emergency and urgent calls for the military
  • Analyzed and provided management with status reports on call compliance and unresolved issues
  • Provided internal and external customer service functions via email correspondence and multi-line call center operations.

Lead Telecommunication Operator

George Washington University Hospital
Washington, D.C.
04.2001 - 12.2005
  • - Communicated various messages to hospital physicians, emergency teams, and staff through paging and announcements.
  • Operated multi-line switchboards with prompt response times and a high level of professionalism.
    - Implemented safety and infection control procedures to ensure the well-being of patients, staff, and visitors.
    - Managed the daily scheduling for over 50 physicians across 26 departments, and coordinated employee training and special projects.

Customer Service Representative

Kajax Engineering, INC
Rosslyn, VA
12.1999 - 04.2001
  • Contacted FHA, mortgagers, and other relevant sources in assisting customers seeking financial relief and foreclosure avoidances.
  • Submitted refund claims to HUD for mortgages that were converting from FHA to conventional loans
  • Troubleshoot computer system to relinquish systemic delayed refunds and reported computer glitches to HUD.
  • Referred fraudulent complaints to the Congressional Hotline.

Education

Skills

  • Bilingual communication skills
  • Health and wellness expert
  • Motivational Techniques
  • Communication abilities
  • American Sign Language
  • MS Word
  • Excel
  • Outlook
  • IDX/Touch Work records management software
  • Customers
  • Management
  • Peers
  • Multi-tasking
  • Organizational skills
  • DC Health Link system
  • Dims
  • SCIL
  • Work Number
  • Behavioral support
  • Data Evaluation
  • Team motivation
  • Effective Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

asl
Native language

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementTeam Building / Company RetreatsPaid sick leave4-day work week

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Rehab Coach

Lakeview
04.2024 - Current

Social Service Representative

Department of Human Services
10.2010 - 01.2022

Administrative Assistant

Concern Citizen Drug & Alcohol Program
05.2008 - 02.2009

Patient Care Specialist

George Washington University Medical Center
09.2007 - 11.2007

Dispatcher

Eastern MS - Contractor
08.2006 - 02.2007

Lead Telecommunication Operator

George Washington University Hospital
04.2001 - 12.2005

Customer Service Representative

Kajax Engineering, INC
12.1999 - 04.2001

Tamera Ballinger