Summary
Overview
Work History
Education
Skills
Timeline
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Tamera Barnes

Orlando

Summary

Versatile and achievement-oriented professional with a proven track record at Westminster Plaza, enhancing customer satisfaction through exceptional service and hospitality expertise. Excelled in staff training and cash handling, significantly improving operational efficiency. Demonstrates strong problem-solving abilities and a team player attitude, driving positive outcomes in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Desk Clerk

Westminster Plaza
08.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Monitored building for hazardous conditions or situations and notified correct personnel.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.

Co Owner

Mr. Cream
08.2021 - 12.2022
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Restaurant General Manager

Popeyes® Louisana Kitchen(franchise)
06.2016 - 03.2021
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Team Member

Popeyes® Louisana Kitchen(corporate)
07.2008 - 08.2012
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Member

Taco Bell
07.2007 - 12.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Member

Big Boys Restaurant
07.2006 - 08.2007
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Contributed to a positive working environment through effective communication and teamwork practices.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.

Education

High School Diploma -

Seminole High School
Sanford, FL
05.2004

Skills

  • Problem-solving skills
  • Cash Handling
  • Customer Satisfaction Focus
  • Hospitality industry expertise
  • Time Management
  • Team player attitude
  • Reception Management
  • Upselling strategies
  • Complaint Handling
  • Spreadsheet tracking
  • Guest Relations
  • Front Desk Operations
  • Cash handling experience
  • Staff Training
  • Customer Communication

Timeline

Desk Clerk

Westminster Plaza
08.2023 - Current

Co Owner

Mr. Cream
08.2021 - 12.2022

Restaurant General Manager

Popeyes® Louisana Kitchen(franchise)
06.2016 - 03.2021

Team Member

Popeyes® Louisana Kitchen(corporate)
07.2008 - 08.2012

Team Member

Taco Bell
07.2007 - 12.2010

Team Member

Big Boys Restaurant
07.2006 - 08.2007

High School Diploma -

Seminole High School

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Tamera Barnes