Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamera Brown

District Heights,MD

Summary

Driven Pharmacy Technician with 1.5 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
08.2022 - Current
  • Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ensured proper storage and organization of pharmaceutical products, maintaining a clean and efficient pharmacy environment.
  • Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
  • Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
  • Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
  • Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Managed opening and closing duties for pharmacy.
  • Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Entered and processed patients' prescriptions into internal system.

Customer Service Representative

FedEx Office Print & Ship
06.2019 - 08.2021
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Implemented and developed customer service training processes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Certificate - Pharmacy Technician

Fortis College
North Englewood,MD
03.2016

High School Diploma -

Central High School
Capitol Heights, MD
05.2014

Skills

  • Interpreting and Processing Medication Orders
  • Advanced math skills
  • Problem-solving skills
  • Heartsaver First Aid
  • Verifying orders
  • Answering customer questions
  • Prescription Management
  • Workflow Optimization
  • Prescription Order Verification
  • HIPAA Compliance
  • Prescription Verification
  • Data Entry
  • Inventory Tracking
  • Drug Classification Knowledge
  • HIPAA
  • Drug Inventory Management
  • Prioritization and Organization
  • Processing payments
  • Customer Service
  • Insurance Billing

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Walgreens
08.2022 - Current

Customer Service Representative

FedEx Office Print & Ship
06.2019 - 08.2021

Certificate - Pharmacy Technician

Fortis College

High School Diploma -

Central High School

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Tamera Brown