Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Burden

Kennesaw,GA

Summary

Seasoned Social Media Specialist and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience

Work History

Social Media Specialist

Papa Johns International
07.2021 - Current
  • Maintained company's social media presence by answering posts, and monitoring responses through Sprinklr and Sprout
  • Increased customer engagement through social media.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Researched and evaluated customer's experience.

Authorizer

American Home Shield
02.2020 - 07.2021
  • Interpreted home warranty plans and contract coverage to contractors.
  • Collaborated with contractors to determine whether a service request was covered by the warranty contract or not for customers
  • Authorize contractors to proceed with repairs covered by home warranty claims
  • Placed orders for warranty parts and services; ensured accuracy to avoid delays in service
  • Delivered decisions to customers regarding the diagnosis of their failure and educated homeowners on how warranties function.

Customer service

Amazon
05.2020 - 11.2020
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

E-Commerce Supervisor

Kroger
11.2016 - 12.2019
  • Supervised and coached 8-10 employees in the performance of their duties and provided feedback to direct reports
  • Lead team in the planning, implementation, and execution of e-Commerce's initiatives
  • Created weekly schedule based on labor budget
  • Manage CRM through Salesforce.
  • Managed relationships with third-party vendors, ensuring timely delivery of products and services while maintaining cost efficiency
  • Facilitated seamless communication between e-commerce personnel, warehouse staff, shipping providers, and other relevant stakeholders throughout each step of order fulfillment operations.
  • Coordinated cross-functional teams for successful product launches and promotional events.
  • Monitored website analytics regularly, identifying trends and making data-driven decisions for optimization efforts.

Education

Bachelor of Arts -

Georgia State University At Atlanta
12.2018

Skills

  • Performance Tracking
  • Copywriting
  • Attention to Detail
  • Trend Monitoring
  • Customer Needs Identification
  • Problem-Solving
  • Relationship Building
  • Retail Management
  • Organizational Skills
  • Analytical Thinking
  • Teamwork and Collaboration
  • Budget Planning
  • Performance Tracking
  • E-Commerce Expertise
  • Product Management
  • Website Management
  • Community Engagement

Timeline

Social Media Specialist

Papa Johns International
07.2021 - Current

Customer service

Amazon
05.2020 - 11.2020

Authorizer

American Home Shield
02.2020 - 07.2021

E-Commerce Supervisor

Kroger
11.2016 - 12.2019

Bachelor of Arts -

Georgia State University At Atlanta

Similar Profiles

CREATE PROFILE
Tamera Burden