Self-motivated NRCMA brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Always up for the challenge and eager to learn more in the healthcare field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NRCMA, Practice Coordinator
One Medical Seniors
01.2022 - Current
Collaborated with other coaches to create and execute game plans.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked well in a team setting, providing support and guidance.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Taught patients about medications, procedures, and care plan instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed EKGs and other tests based on patient presentation in office.
Measured patient pulse oximetry.
Measured patient spirometry.
Performing ear irrigations
Performing ABIs
Performing COVID swabs
Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections — including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
Can administer basic urinalysis, urine dipstick, strep test, and blood sugar Proven ability to read and perform vital signs
Ability to learn new EHR systems, if/when needed
Interacted with customers by phone, email, or in-person to provide information.
Developed relationships with clients to provide ongoing support and encouragement.
NRCMA - Externship
Life Savers ER Summerwood
05.2023 - 06.2023
Increased overall student satisfaction with the externship program by regularly soliciting feedback from participants and implementing necessary improvements.
Assist with related duties and projects as assigned Assists with patient follow up and care
Prepares exam rooms with needed equipment, supplies, and patient education material
Requires bending, lifting greater than 20 pounds, pushing wheelchairs/stretchers Performs drug screens, uranalysis and other in-house lab tests accurately
Maintains, calibrates and performs controls on lab/x-ray equipment daily and CT experience
Maintains records and logs on activities including inhouse lab work, drug screens, x- rays, and lab work sent out to other labs
Collects essential patient data and documents on appropriate forms within established time frame
Complete patient charts and prepare discharge instructions
Verifying insurance
Internship - Medical Administration
The Woodlands Allergy Asthma Immunology Clinic
08.2021 - 12.2021
Checking patients in for scheduled appointments.
Answering phones and maintaining databases.
Keeping track of medical records and charts.
Ordering supplies and maintaining general office standards.
Answer patientsʼ queries and ensure quality customer service
Excellent organizational and multitasking skills
Customer-oriented communication skills
Copying and faxing paperwork
Used Athena Health EHR
Verified Insurance
Prepared patient's charts
Sorted and organized files, spreadsheets, and reports.
Interacted with customers by phone, email, or in-person to provide information.
Education
Certification in Nationally Registered Certified Medical Assistant -
College of Healthcare Professionals
06.2023
Associate of Applied Science in Medical Administration Services -
Lone Star College - Tomball
05.2022
High School Diploma -
Westfield High School
05.2016
Skills
HIPAA compliance
Medical terminology
Appointment coordination
Patient scheduling
Insurance verification
Office administration
Policy and procedure development
Referral management
HIPAA and OSHA regulations
Continuous improvement
Clinical improvement initiatives
Schedule management
Staff management
New hire training
Workflow efficiency
Strategic planning
Electronic health records
Budget oversight
Practice management
Performance metrics
Managing files and records
Supplies ordering
Staff development
Employee performance
Workflow planning
Workflow management
Certification
BLS (CPR/AED)
NRCMA
Timeline
NRCMA - Externship
Life Savers ER Summerwood
05.2023 - 06.2023
NRCMA, Practice Coordinator
One Medical Seniors
01.2022 - Current
Internship - Medical Administration
The Woodlands Allergy Asthma Immunology Clinic
08.2021 - 12.2021
Associate of Applied Science in Medical Administration Services -
Lone Star College - Tomball
High School Diploma -
Westfield High School
Certification in Nationally Registered Certified Medical Assistant -