Tamera Cottrell
Hawthorne,CA
Summary
Smoothly handle administrative requirements for fast-paced working environment by applying excellent recordkeeping, document management and customer relations skills to meet any need. Prepare error-free and clear business paperwork, letters and memoranda. Bringing top-notch clerical, financial administration and government operations knowledge. Self-motivated Senior Administrative Associate with deliberation in providing organization to chaotic workloads. Fast-paced organizer of strategic data known for effortless coordination of back-end specifics to help high-level operations run as smoothly as possible. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels.
Overview
20
20
years of professional experience
Work History
Staff Assistant
City Of Inglewood
07.2014 - Current
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Provided clerical support, addressing routine, and special requirements.
- Upheld strict visitor security protocols for the City Clerks office, effectively protecting assets and personnel from unauthorized visitors.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
Cash Manager
Time Warner Cable
03.2005 - 09.2008
- Complied with established internal controls and policies.
- Utilized financial software to prepare consolidated financial statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
Office Assistant
Inglewood One Stop
01.2009 - 07.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
Emergency Roadside Assistant
Aaa
08.2003 - 01.2005
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Education
No Degree - Medical Insurance Billing
UEI College - Gardena
Gardena, CA03.2024
High School Diploma -
Gardena Senior High School
Gardena, CA06.2000
Skills
- Staff Oversight
- Clerical Support
- Office Supplies and Inventory
- Supervised Staff
- Administrative Duties
- Staff Assistance
- Guest Services
- Customer Engagement
- Meeting Support
- Office Management Software
- Customer Inquiries
- Customer Communication
Timeline
Staff Assistant
City Of Inglewood
07.2014 - Current
Office Assistant
Inglewood One Stop
01.2009 - 07.2014
Cash Manager
Time Warner Cable
03.2005 - 09.2008
Emergency Roadside Assistant
Aaa
08.2003 - 01.2005
No Degree - Medical Insurance Billing
UEI College - Gardena
High School Diploma -
Gardena Senior High School
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