Tamera Cribbs
OMAHA,NE
Summary
Seasoned professional with a robust background in customer service and care provision, notably with Apex Foster Care and Southwest Airlines. Excelled in fostering trust, enhancing customer satisfaction, and managing high-stress situations through exemplary communication and adaptability. Skilled in CPR and behavioral support, achieving significant improvements in service quality and client well-being.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Articulate announcements in the gate lounge area. Processing and boarding passengers and checking any oversized carry-on baggage.
- Resolving any denied passengers with a new itinerary and company compensation. Submitted the correct FAA documentation per DOT
Respite Caregiver
Apex Foster Care
11.2024 - Current
- Provided a safe environment for children, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted children with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced children's comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with children, fostering trust and open communication while providing respite care service.
Customer Service Representative Supervisor
GAT/United Airlines
07.2015 - 04.2024
- Initial hire as a Customer Service Representative. Promoted to Supervisor of Customer Service.
- Supervising the daily operations of the ticket counter, gate, and baggage service office. Ensuring the FAA and ASSOP regulations are adhered.
- Able to multi-task projects and have a congenial personality. Work successfully with many diverse persons.
- Assist in the schedule creation of employees and the task of writing and issuing corrective actions when needed. Coaching of correct procedures and daily briefing of Customer Service Representatives.
- Report and dispose of Hazardous materials confiscated from passengers upon check-in.
Shared Living Provider
Nebraska Neurobehavioral Service
01.2023 - 03.2024
- Developed strong relationships with residents and their families, fostering a trusting and supportive living environment.
- Enhanced residents'' daily living experience by providing personalized care and support tailored to individual needs.
- Assisted residents in building and maintaining positive relationships with family members, friends, and community members to enhance overall well-being.
- Provided transportation as needed for medical appointments, errands, or recreational activities.
- Maintained a safe and comfortable home for individuals, ensuring compliance with all regulations and guidelines.
Education
GED -
Metropolitan Community College
Omaha, NE05-2000
Skills
- CPR
- MANDT
- THERAP Documentation
- Medication Aide
- Behavioral Support
- Communication Skills
Timeline
Respite Caregiver
Apex Foster Care
11.2024 - Current
Customer Service Representative
Southwest Airlines
04.2024 - Current
Shared Living Provider
Nebraska Neurobehavioral Service
01.2023 - 03.2024
Customer Service Representative Supervisor
GAT/United Airlines
07.2015 - 04.2024
GED -
Metropolitan Community College
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