Tamera Davis
Gonzales
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
13
13
years of professional experience
Work History
General Manager
Popeyes® Louisana Kitchen
Gonzales
03.2018 - Current
- Managed daily operations of fast-paced restaurant environment.
- Trained and supervised team members to ensure service excellence.
- Implemented inventory control procedures to reduce waste.
- Enforced safety and health regulations for food handling.
- Conducted performance evaluations to support employee development.
- Facilitated communication between staff and upper management for operational issues.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Shift Manager
McDonald's Restaurant
Gramercy
12.2012 - 01.2018
- Trained and mentored new crew members on restaurant procedures and policies.
- Supervised daily operations to ensure efficient service and quality standards.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Enforced health and safety regulations to create a safe working environment.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Bachelor of Healthcare Management - Health Services Administration
American InterContinental University
Schaumburg, IL10-2025
High School Diploma -
Lutcher High School
Lutcher, LA05-2013
Skills
- Project management
- Customer service
- Team leadership
- Employee training
- Inventory control
- Communication skills
- Performance evaluation
- Health regulations
- Operational efficiency
- Effective leader
- Training and coaching
- Goal setting
- Staff training
- Team player
- Profit generation
- Relationship building
- Leadership
- Staff management
- Problem resolution
- Process improvements
- Budget forecasts
- Time management
- Labor cost controls
- Sales expertise
- Profit and loss
- Strategic planning
- Staff training and development
Timeline
General Manager
Popeyes® Louisana Kitchen
03.2018 - Current
Shift Manager
McDonald's Restaurant
12.2012 - 01.2018
Bachelor of Healthcare Management - Health Services Administration
American InterContinental University
High School Diploma -
Lutcher High School