Tamera Dickerson
Blue Springs,MO
Summary
Dynamic professional with extensive experience in emergency medical care at Truman Medical Center, adept at crisis response and effective communication. Proven track record in building strong relationships and enhancing patient outcomes through thorough documentation and empathetic service. Dependable and skilled in time management, consistently exceeding performance metrics in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Nanny Services
Self-employeed
07.2007 - Current
- Developed and implemented individualized care plans for children, ensuring age-appropriate activities and learning experiences.
- Cultivated positive relationships with families, fostering open communication regarding children's development and needs.
- Organized educational activities that promote cognitive, social, and emotional growth in children of varying ages.
- Managed daily schedules, balancing recreational, educational, and rest periods to optimize children's well-being.
- Provided guidance in behavior management techniques to support positive interactions among siblings and peers.
- Assessed developmental milestones regularly to adapt care strategies in alignment with each child's progress.
- Ensured a safe and nurturing environment by maintaining high standards of cleanliness and organization within the home setting.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
EMT
Truman Medical Center- Hospital Hill
2006 - 2006
- Provided emergency medical care to patients in high-stress environments.
- Collaborated with healthcare teams to ensure effective patient treatment and transport.
- Administered medications and monitored vital signs during patient assessments.
- Trained new EMTs on protocols, equipment usage, and emergency response procedures.
- Maintained accurate documentation of patient care and treatment procedures.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Observed patient behavior to report changes to medical personnel.
- Performed medical tests and collected samples for laboratory analysis.
Customer Service Representative
Southwestern Bell
2000 - 2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Maintained accurate records of customer interactions using CRM software.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science - Emergency Medical Tech
Metropolitan Community College
Kansas City, Missouri, MO01-2006
Associate of Science -
Metropolitan Community College
Kansas City, Missouri, MO01-2000
Skills
- Strong interpersonal collaboration skills
- Proficient in crisis response strategies
- Skilled in resolving disputes
- Thorough documentation practices
- Effective relationship building
- Dependable and trustworthy
- Proficient in time management
- Effective communicator
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- EMT - Emergency Medical Technician
Timeline
Nanny Services
Self-employeed
07.2007 - Current
EMT
Truman Medical Center- Hospital Hill
2006 - 2006
Customer Service Representative
Southwestern Bell
2000 - 2001
Associate of Science - Emergency Medical Tech
Metropolitan Community College
Associate of Science -
Metropolitan Community College