Tamera Gallucci
Pell City,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Clerk III
Indian River County Tax Collector
03.2022 - 11.2023
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Conducted driving tests both for upcoming drivers and for medically flagged individuals.
Home Daycare Provider
Self Employed
04.2021 - 03.2022
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Manager Associate
Hertz Car Rental
05.2020 - 04.2021
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled escalated calls professionally, working closely with supervisors to resolve complex issues effectively.
Account Specialist
Fort Pierce Utilities Authority
02.2017 - 04.2019
- Managed a team of sales professionals, resulting in improved customer satisfaction and higher sales.
- Analyzed web traffic data to identify trends and optimize performance, enhancing user experience and boosting conversion rates.
- Negotiated contracts with vendors to secure better pricing on products and services, reducing overall costs for the company.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment.
Front End Associate
Hertz Car Rental
06.2014 - 02.2017
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Executed sales and marketing initiatives to increase revenue for company.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2007
Skills
- Call Management
- Complaint Resolution
- Data Entry
- Meticulous Attention to Detail
- Administrative Support
- Spreadsheet Development
Timeline
Clerk III
Indian River County Tax Collector
03.2022 - 11.2023
Home Daycare Provider
Self Employed
04.2021 - 03.2022
Manager Associate
Hertz Car Rental
05.2020 - 04.2021
Account Specialist
Fort Pierce Utilities Authority
02.2017 - 04.2019
Front End Associate
Hertz Car Rental
06.2014 - 02.2017
High School Diploma -
Jupiter High School
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