Tamera Goetsch
Fairfax,VA
Summary
Insightful with 2 years of sales experience. Committed to best-in-class client services and maintaining professionalism. Proven history of working tirelessly for effective sales and profitable deals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Signify Health
08.2022 - 11.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Pharmacy Technician
CVS Pharmacy
01.2022 - 07.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders, Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems, Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions, Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory, Operated cash registers to accept payments from customers
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counseled customers on medications, appropriate dosage and potential side effects.
Assistant Manager
CVS Pharmacy
10.2021 - 01.2022
- Closings Coordination, Time Management, Customer Service, Relationship Selling, Sales Goals Attainment
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Supervisor
McDonald's
01.2017 - 01.2018
- Monitored employee productivity to provide constructive feedback and coaching, Complied with company policies, objectives and communication goals, Coordinated employee schedules according to shift changes and availability, Reviewed completed work to verify consistency, quality and conformance, Established and enforced clear goals to keep employees working collaboratively, Interviewed applicants, recommended individuals for hiring and evaluated staff performance
Education
60-HR. VA PRINCIPLES AND PRACTICES OF REAL ESTATE FOR SALESPERSONS COURSE -
The CE Shop
Greenwood Village, CO06.2023
High School Diploma -
Smart Schools
Rock Springs, WY2022
Skills
- Preparing Bulk Medications
- Aseptic Techniques
- Troubleshooting
- Malfunctioning Equipment
- Proper Labeling Procedures
- New Home Salesmanship
- Traditional Marketing
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Languages
Spanish
Limited Working
Timeline
Receptionist Administrator
Signify Health
08.2022 - 11.2022
Pharmacy Technician
CVS Pharmacy
01.2022 - 07.2022
Assistant Manager
CVS Pharmacy
10.2021 - 01.2022
Supervisor
McDonald's
01.2017 - 01.2018
60-HR. VA PRINCIPLES AND PRACTICES OF REAL ESTATE FOR SALESPERSONS COURSE -
The CE Shop
High School Diploma -
Smart Schools
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