TAMERA HARRIS

Support specialist with 9+ years of expertise in supply chain management, data analysis, and business performance improvement. Proficient in Salesforce, MS Office, SQL and advanced Excel functions, with a proven track record of optimizing processes and delivering actionable insights. Adept at team management and vendor negotiation, committed to enhancing operational efficiency and driving exceptional value.

• Led company-wide analysis reports using Callminer data, identifying trends and issues for actionable insights.
• Supervised a team of 6 in India for data analysis and Callminer system maintenance, ensuring data accuracy.
• Developed and presented strategic recommendations based on data analysis to improve business performance.
• Enhanced data collection and reporting processes, delivering daily, weekly, and monthly performance metrics.
• Utilized advanced Excel functions like XLOOKUP to create efficient pivot tables and detailed reports.
• Managed 15+ client accounts, ensuring seamless communication with clients, suppliers, and steamship lines.
• Coordinated daily operations for goods production, acquisition, and distribution.
• Analyzed performance metrics, resolving issues to maintain workflow efficiency.
• Negotiated with suppliers to develop cost-effective supply chain solutions.
• Oversaw invoicing, ensuring accuracy and timely completion, reducing delays by 20%.
• Collaborate with Supply Chain partners and stakeholders to ensure end-to-end shipment success.
• Address client financial challenges with metrics to maintain consistent payment schedules.
• Analyze industry trends and present new business opportunities to clients.
• Monitor shipment metrics and report risks to mitigate issues.
• Facilitated communication with drivers and customers, ensuring successful deliveries and high satisfaction.
• Resolved driver inquiries and issues promptly, maintaining smooth operations and compliance.
• Handled high volume of support calls, prioritizing urgent matters to minimize operational disruptions.
• Generated detailed reports and presentations from business intelligence data, recommending actionable changes.
• Compiled quarterly and annual financial reports to evaluate company performance and identify gaps.
• Conducted user interviews to gather insights on business processes and requirements.
• Reviewed documents to extract critical business information for development requests.
• Coordinated tasks and project staffing, ensuring smooth business operations.
• Managed 700+ accounts across 100 districts, ensuring accurate client transactions.
• Reduced processing time by 14% through business process analysis and feedback.
• Standardized and documented optimized processes, training staff for smooth implementation.
• Handled over 200 daily customer calls, discussing account status and offering actionable solutions.
• Updated client information, processed payments, and initiated payment arrangements per policies.
• Escalated issues to appropriate channels while maintaining high customer service standards.