Summary
Overview
Work History
Skills
Timeline
Generic
Tamera  Heifner

Tamera Heifner

La Crosse,KS

Summary

Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Flight Attendant

Republic Airways
09.2013 - Current
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Used excellent customer service skills in addressing passengers' needs.
  • Responded to passenger emergencies to provide first aid.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Assisted passengers with storing luggage and helped locate seating.

Health Unit Coordinator

Saint Francis Hospital South
06.1998 - 02.2013
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Provided concierge service to assist patients and families and direct them to available resources.

Skills

  • Company Culture and Values
  • Company Policy Adherence
  • Food and Beverage Service
  • Emergency Situations Management

Timeline

Flight Attendant

Republic Airways
09.2013 - Current

Health Unit Coordinator

Saint Francis Hospital South
06.1998 - 02.2013
Tamera Heifner