Tamera Holmes
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Texas Work Advisor II
Texas Health and Human Services
07.2022 - 11.2024
- Maintain incoming and outgoing call to Interview clients for state benefits (eg. Food stamps, medicaid and TANF.)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
Assistant Manager
7-eleven
04.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Clerk
Mozia Bell Logistics
02.2019 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Sales Associate
Things Remembered
05.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Whatabuger
04.2015 - 05.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Cleveland High School
Cleveland, TX05-2017
Skills
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Conflict resolution
- Data interpretation
- Client engagement
- Customer service
- Active listening
- Multitasking Abilities
- 10 Key
Timeline
Texas Work Advisor II
Texas Health and Human Services
07.2022 - 11.2024
Assistant Manager
7-eleven
04.2021 - 08.2022
Office Clerk
Mozia Bell Logistics
02.2019 - 02.2021
Sales Associate
Things Remembered
05.2017 - 02.2019
Team Member
Whatabuger
04.2015 - 05.2016
High School Diploma -
Cleveland High School
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