Tamera Holt
Banking
Blue River,OR
Summary
Dynamic customer service manager with a proven track record at Wells Fargo Bank, enhancing client satisfaction through effective team leadership and problem-solving. Skilled in elderly care and compassionate support, I foster positive relationships and implement training programs that boost team morale and performance, ensuring exceptional service delivery.
Overview
26
26
years of professional experience
Work History
Caregiver
New Horizons
01.2026 - Current
- Assisted clients with daily living activities, enhancing quality of life and independence.
- Monitored client health status, documenting changes and communicating with healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
Customer Service Associate
Columbia Bank
09.2021 - 08.2022
- Assisted customers with inquiries, providing accurate information and support on banking products.
- Resolved customer issues efficiently, ensuring satisfaction and fostering loyalty to bank services.
- Maintained up-to-date knowledge of banking regulations and policies to ensure compliance in all interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Manager
Wells Fargo Bank, N.A.
04.2000 - 09.2007
- Led customer service team to enhance customer satisfaction through effective training and performance management.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Improved team morale by establishing recognition program for exceptional customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bank Teller -
Teller Training Institute
Denver, CO03-1986
Skills
Time management
Decision-making
Cash handling
Exceptional interpersonal communication
Complaint resolution
Effective workflow management
Training and coaching
Account resolution
Timeline
Caregiver
New Horizons
01.2026 - Current
Customer Service Associate
Columbia Bank
09.2021 - 08.2022
Customer Service Manager
Wells Fargo Bank, N.A.
04.2000 - 09.2007
Bank Teller -
Teller Training Institute