Tamera Hudson
Irving ,TX
Overview
6
6
years of professional experience
Work History
Collections Agent
Servicing Solutions
Irving , Texas
08.2022 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency
- Researched accounts and completed due diligence to resolve collection problems.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Directed day-to-day collections functions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Merchandise Processor
J Crew Distribution
Lynchburg, VA
07.2018 - 07.2022
- Worked closely with team members to deliver business requirements, developed solutions to meet deadlines
- Handled all delegated task, including packing and sorting orders
- Reviewing incoming shipments for correctness to ensure no damage or duplication of orders
- Provided new item set up, merchandising and inventory control
- Created shipping and invoicing documents with accurate customer destination and material information to meet shipper standards and identify hazardous contents
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
Customer Service Representative
StarTek
Lynchburg , Virginia
03.2017 - 02.2018
- Maintained customer satisfaction with forward thinking strategies focused on addressing customers issues and determined root causes of problems to resolved product or service complaints
- Answered customer calls promptly to avoid on hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer request for products, services and company information
- Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer guidelines for service levels, handled time and productivity
- Recorded actions taken, issues resolved and customer information to effectively handle accounts
Housekeeper
Babcock House
Appomattox, VA
06.2017 - 08.2017
- Vacuumed floors, hallways and stairwells
- Rendered detailed and timely cleaning services while working in fast paced environment with multiple interruptions
- Organized supplies for efficient
- Swept and vacuumed floors, hallways and stairwells
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Organized supplies for efficient use based on expected customer needs
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
- Stocked toilet tissue and paper towels, as well as other restroom supplies
- Kept utility sink rooms in clean, neat and orderly condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Home Health Care Aide
Home Recovery-HomeAid
Appomattox, VA
12.2015 - 02.2017
- Recorded client status progress and challenges in logbooks and reports
- Assisted with meal planning to meet clients nutritional needs
- Engaged with patients and families providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability of illness
- Assisted with clients hygiene needs
- Built strong and trusting rapport with clients and loved ones, supported clients with mental and physical activities to accomplish quality of life and sustain needs
- Cleaned homes, performing light chores to ensure clients safety and comfort
- Changed dressing, bandages and binders to maintain proper healing and sanitation needs
- Engaged in meaningful conversation, socialization and activity
- Determined specific needs and provided most appropriate level of services for patient well being
Education
Real Estate
Central Virginia Community College
Lynchburg, VA08.2015
Skills
Enthusiastic individual with superior skills in working in both team-based and independent capacities Bringing strong work ethic and excellent organizational skills to any setting Excited to begin new challenge with successful team Skilled at deep cleaning, dusting and polishing and clothes laundering Proven history of performing with excellent work ethic and dependability Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes In-depth knowledge of behavior redirection strategies, including forming habits for sustainable health improvement Energetic with highly organized nature and skills in balancing needs of clients in both personal and professional capacities
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills Personable team player with exceptional customer service abilities Fast learner and committed to continuous, self-directed learningSkilled agent with expertise in collections and success in improving accounts receivable functions and performance Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts Excited to bring talent to team offering opportunities for growth and advancement Results-oriented collections representive with a year of customer service expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes Focused on eliminating issues contributing to account delinquency and streamlining collections best practices Excited to bring history of innovation and relationship-building skills to growing organization Detail-oriented, in managing billing and collections processes within fast-paced settings Results-focused with success in reaching collections goals Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt
Timeline
Collections Agent
Servicing Solutions
08.2022 - Current
Merchandise Processor
J Crew Distribution
07.2018 - 07.2022
Housekeeper
Babcock House
06.2017 - 08.2017
Customer Service Representative
StarTek
03.2017 - 02.2018
Home Health Care Aide
Home Recovery-HomeAid
12.2015 - 02.2017
Real Estate
Central Virginia Community College
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