Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera James

Cusseta,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Dollar General Cashier

Dollar General
Cusseta, AL
02.2019 - 01.2021
  • Ringing up customer and cleaning

Cook and Cashier

Marathon Gas Station
Cusseta, AL
04.2020 - 06.2021

Customer Service Representative

Concentrix
08.2021 - 03.2023
  • Helping customer cancel/make orders as well as look up order for the customer

Amex Savings Rep

Concentrix
04.2023 - 08.2023
  • completing banking transactions
  • communicate with the client about funds
  • troubleshooting customer problems and determining how to solve those problems
  • taking inbound calls in high volume call center and other duties as assigned
  • offer additional products and/or services
  • track, document and retrieve information in calling tracking database

Healthcare CVS

Continuum Solutions
08.2023 - 10.2023
  • Collected and delivered prescriptions to patients' homes or other locations in a timely manner.
  • Verified the accuracy of prescription information with healthcare providers.
  • Maintained records of medications, deliveries, and pickups.

TurboTax Representative

foundever
01.2024 - 02.2024
  • Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations, and partnerships.
  • Researched complex tax issues in order to provide accurate advice and guidance.

Education

High School Diploma -

Beulah High School
11.2018

Skills

  • Customer Support
  • Sales Support
  • Cash Handling
  • Drawer balancing
  • Customer Assistance

Timeline

TurboTax Representative

foundever
01.2024 - 02.2024

Healthcare CVS

Continuum Solutions
08.2023 - 10.2023

Amex Savings Rep

Concentrix
04.2023 - 08.2023

Customer Service Representative

Concentrix
08.2021 - 03.2023

Cook and Cashier

Marathon Gas Station
04.2020 - 06.2021

Dollar General Cashier

Dollar General
02.2019 - 01.2021

High School Diploma -

Beulah High School

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Tamera James