Summary
Work History
Education
Skills
Timeline
AccountManager

Tamera Mason

Winchester,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Work History

Account Manager

*
Temecula, CA
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Receptionist Assistant

*
Temecula, CA
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Registered Behavior Technician

*
Temecula, CA
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over approximately 4-6 students daily.
  • Treated clients and families with respect and dignity.
  • Offered active guidance to families adjusting to life with loved one on autism spectrum.

Mary Kay Consultant

*
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Education

High School Diploma -

Graduated At Chaparral High School
Temecula, CA

Some College (No Degree) - Psychology

San Francisco State University
San Francisco, CA

Some College (No Degree) - Psychology

Cal State San Marcos
California

Skills

  • Resilience
  • Confidence
  • Networking skills
  • Time management
  • Goals and performance
  • Business Development
  • Negotiation and persuasion
  • Relationship building and management

Timeline

Account Manager

*

Receptionist Assistant

*

Registered Behavior Technician

*

Mary Kay Consultant

*

High School Diploma -

Graduated At Chaparral High School

Some College (No Degree) - Psychology

San Francisco State University

Some College (No Degree) - Psychology

Cal State San Marcos

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Tamera Mason