Tamera Motley
Fort Worth,TX
Summary
Dynamic, results-driven professional with a proven track record at Lake Osceola State Bank, where I have applied my complex problem-solving skills and leadership abilities in the enhancement of customer service standards. Conducted workforce planning and provided technical support to enhance customer satisfaction and improve operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Lead Bank Teller
Lake Osceola State Bank
Big Rapids, MI
07.2022 - 10.2024
- Reviewed customer applications and supporting documents to ensure accuracy and completeness.
- Verified customer identity and other relevant information against applicable regulations.
- Processed new account openings, including checking for compliance with Anti-Money Laundering rules.
- Advised clients on account features, benefits, fees, risks associated with different types of accounts.
- Answered incoming calls in a timely and professional manner.
- Provided customer service regarding inquiries, complaints, billing, and technical support.
- Assisted customers with troubleshooting their product issues.
- Utilized problem-solving skills to resolve customer concerns quickly and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Activities Assistant Manager
Mission Point Health Care
Big Rapids, MI
04.2021 - 01.2024
- Assisted in the development of activity plans for residents on a weekly basis.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Hostess/Culinary Assistant
Zehnders Frakenmuth
Frankenmuth, MI
05.2018 - 02.2021
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
Crew Trainer
McDonald's Restaurant
Bridgeport, MI
08.2016 - 06.2020
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with department staff to prepare food items in accordance with recipes and established standards.
- Followed standard recipes and special diet orders to prepare food for customers.
Education
Masters Degree
Ferris State University
Big Rapids, MI12-2024
Bachelor of Science - Business Administration
Ferris State University
Big Rapids, MI12-2023
General Business
Ferris State University
Big Rapids, MI12-2022
Skills
- Workforce Planning
- Call center experience
- Complex problem-solving skills
- Leadership skills
- Communication
- Technical skill
- Customer Service
Affiliations
- Provide hair services
- Volunteer work demonstrated across the community
Accomplishments
- Treasurer of an Feminist Organization at Ferris State University
- Student Activity Fund Allocation Committee- Secretary
- Former Gear UP Student Organization Pre-College coordinator
- Feminist Group 2023
- Global Engagement e-certificate
- Former State Officer for SkillsUSA technical skill organization
Certification
- Global Engagement e-certificate Ferris State University
REFERENCES
Winnie Webb
231-729-0639
Alexander Manga
269-625-1025
Timeline
Customer Service Representative/Lead Bank Teller
Lake Osceola State Bank
07.2022 - 10.2024
Activities Assistant Manager
Mission Point Health Care
04.2021 - 01.2024
Hostess/Culinary Assistant
Zehnders Frakenmuth
05.2018 - 02.2021
Crew Trainer
McDonald's Restaurant
08.2016 - 06.2020
Masters Degree
Ferris State University
Bachelor of Science - Business Administration
Ferris State University
General Business
Ferris State University
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