Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Nelson

Saint Paul,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

5
5
years of professional experience

Work History

Associate Representative

Centerpoint Energy Inc
08.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Maintained detailed records of all client interactions, facilitating accurate reporting and informed decision making.
  • Provided comprehensive product training to new team members, ensuring quick integration into their roles.

Intake Coordinator

Community Action Program
03.2021 - 08.2023
  • Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Played key role in outreach efforts aimed at increasing public awareness of available resources and role of information referral specialists.
  • Conducted thorough needs assessments to accurately determine most suitable referrals for clients.
  • Maintained detailed records of client interactions, allowing for effective follow-up and ongoing support.

Patient Care Coordinator

Regions Hospital
10.2019 - 05.2020
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.

Education

Certificate For Business Mangement - Accounting And Business Management

Neighborhood Development Center
Saint Paul, MN
01.2020

GED -

Johnson Senior High School
Saint Paul, MN
06.2014

Skills

  • Goal-Oriented
  • Client Relationship Building
  • CRM software proficiency
  • Teamwork and Collaboration
  • Time Management
  • Customer Service
  • Problem-solving skills
  • Listening Skills

Timeline

Associate Representative

Centerpoint Energy Inc
08.2023 - Current

Intake Coordinator

Community Action Program
03.2021 - 08.2023

Patient Care Coordinator

Regions Hospital
10.2019 - 05.2020

Certificate For Business Mangement - Accounting And Business Management

Neighborhood Development Center

GED -

Johnson Senior High School

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Tamera Nelson