Tamera Neville
Minneapolis,MN
Summary
Contributed to organizational knowledge and skill enhancement through active participation. Advanced career development initiatives by applying training and skills to achieve impactful results at IKEA.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
IKEA
05.2025 - Current
- Processed customer returns efficiently, ensuring compliance with company policies.
- Managed inventory discrepancies through accurate record-keeping and reconciliation.
- Resolved customer inquiries related to returns, enhancing overall satisfaction levels.
- Assisted customers in locating replacement items or issuing store credit, providing exceptional service during the return process.
- Supported coworkers in other areas of the store when needed, demonstrating teamwork and flexibility in job duties.
Document Review Associate
US Bankcorp
05.2022 - 10.2024
- Developed and implemented efficient operational procedures to enhance customer service delivery.
- Analyzed customer feedback to identify areas for process improvement and drive satisfaction.
- Collaborated with cross-functional teams to streamline workflows and reduce processing times.
- Mentored junior associates, fostering a culture of continuous learning and professional development.
Manager
Airport Mcdonalds
06.2016 - 04.2022
- Achieved successful onboarding of new associates through effective orientation training and competency evaluations. Increased employee productivity by implementing actionable suggestions for service improvement. Resolved escalated issues, resulting in solutions that significantly reduced repeat problems. Maintained strict adherence to operational guidelines and service standards, leading to enhanced compliance. Effectively addressed challenging interpersonal issues, fostering a constructive environment for conflict resolution among employees. Developed and updated comprehensive training schedules and materials for new hires, ensuring effective onboarding. Established a cooperative team atmosphere that drove high performance and goal attainment. Successfully managed competing priorities in a fast-paced environment, ensuring timely task completion.
Concierge
Xpress Spa
11.2019 - 03.2020
- Achieved high customer satisfaction by streamlining spa service reservations and enhancing product offerings. Increased revenue through strategic upselling of services and products.
Supervisor
Rita Sweeps Cleaning
06.2007 - 08.2014
- Oversaw training programs for new hires to enhance onboarding experience. Managed incoming call operations to improve customer satisfaction. Led customer service initiatives to foster positive client relationships. Supervised data entry processes to ensure data integrity. Coordinated inventory management to optimize stock levels. Facilitated problem-solving interactions with customers and employees to enhance service delivery.
Head Cook
Kaleidoscope Youth Center
05.2004 - 06.2007
- Assisted in preparing meals for 80 to 100 youth and staff members. Adhered to OSHA regulations for kitchen safety. Updated menus on a weekly basis. Provided customer service to ensure satisfaction. Supported training of kitchen staff.
Floater
Work One Staffing
10.2001 - 11.2005
- Achieved high customer satisfaction ratings through effective service delivery. Improved data accuracy by implementing streamlined entry processes. Enhanced file organization, resulting in quicker access to information. Increased warehouse efficiency by optimizing shipping procedures. Boosted factory output through effective team collaboration. Delivered successful event experiences in stadium environments.
Education
Associate degree - Business Management
Brown Mackie College
01.2006
GED - General studies
Indianapolis, IN01.2000
Skills
- Achieved seamless project execution by mastering multitasking capabilities Delivered high-quality documentation and presentations using Microsoft Word, Excel, and PowerPoint Enhanced team efficiency through strategic time management practices Cultivated strong communication and listening skills to drive collaboration Adapted swiftly to evolving project demands Conducted thorough analyses to identify challenges and implement effective solutions Organized tasks systematically to ensure project milestones were met
Timeline
Customer Service Representative
IKEA
05.2025 - Current
Document Review Associate
US Bankcorp
05.2022 - 10.2024
Concierge
Xpress Spa
11.2019 - 03.2020
Manager
Airport Mcdonalds
06.2016 - 04.2022
Supervisor
Rita Sweeps Cleaning
06.2007 - 08.2014
Head Cook
Kaleidoscope Youth Center
05.2004 - 06.2007
Floater
Work One Staffing
10.2001 - 11.2005
Associate degree - Business Management
Brown Mackie College