Melissa Hamilton
Maryland Heights,MO
Summary
I am a highly motivated self-driven team player with ten years of Customer service with desire to take on new challenges, seeking an opportunity to advance my career and knowledge in the Advanced Medical Support field. With over eight years of experience in scheduling and adjusting appointments. While providing my scheduling and customer service skills I am known to foster a positive relationship between the patients, and the company, clinical staff, patient representatives, and all other healthcare workers. Skilled in Microsoft and fluent in English,Offering expertise in schedule management and appointment setting.
Overview
13
13
years of professional experience
Work History
Coordinator
Celebree School Of Bowie
Baltimore, MD
07.2019 - Current
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Encouraged creativity through art projects and storytelling.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Participated in staff meetings and professional development workshops.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Organized and led activities to promote physical, mental and social development.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Claim Adjuster Assistant
Progressive Insurance
Baltimore, MD
02.2013 - 08.2017
- Analyzed policy provisions, legal documents and medical records.
- Answered questions about policies, rates, coverages, endorsements., using knowledge of products offered by the company.
- Processed payments from customers accurately and efficiently.
- Ensured that all documents were properly filed and stored securely in accordance with company policies.
- Verified client insurance coverage, updated records and created new accounts.
- Provided excellent customer service to all customers, both in person and over the phone.
- Scheduled appointments for clients and managed calendars.
- Greeted clients, answered phones and provided general administrative support.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Maintained detailed records of all claim activities in a timely manner.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Evaluated subrogation opportunities to identify recoverable funds.
- Responded promptly to emails and other requests for assistance from customers or colleagues.
- Participated in training sessions related to customer service best practices.
Clinical Receptionist Scheduler
Maryland cardiology Associate
Maryland Heights, MO
10.2010 - 05.2013
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Checked patients in and out for appointments and collected co-payments.
- provided, specialized and expert administrative patient support while working collaboratively in an inter professional coordinated care delivery model.
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system. answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff,canceling, re- scheduling patient appointments, interpreting and verifying provider orders in accordance with national scheduling guidelines.
- Verified patient insurance coverage and collected co-payments or other payments due at time of service.
- Responded to phone inquiries from patients regarding office hours, services offered, and appointment availability. entering no show information,monitoring appointment requests from multiple electronic sources, gathering and obtaining medical information from patients processing medication refill requests, reviewing electronic health record, obtaining medical records, faxing, informs interprofessional team memebers about shared patients.
- specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Provided excellent customer service by promptly addressing patient complaints or concerns.
- Inputted demographic data into electronic medical records database accurately and efficiently.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Processed referrals from external providers for specialty care services as needed.
- Utilized knowledge of medical coding systems to process billing information correctly.
- Coordinated with clinical staff to ensure smooth flow of operations during busy periods.
Education
High School Diploma -
Roosevelt High School
Baltimore, MD01-1988
Child Care Services Management
Baltimore City Community College
Baltimore, MDSkills
- Problem-Solving
- Time Management
- Microsoft Programs (Word, Excel, Outlook, Access)
- Superb active listening abilities
- Phone inquiries
- Data analysis skills
- Medical Terminology
- Referral Coordination
- Monitoring appointment request
- Gathering and obtaining medical records
- Faxing
- Verifying and updating demographics
- Strong Work Ethic
- Customer engagement and support
- Staff Coordination
- Data Entry
- Critical Thinking
- Scheduling proficiency
Timeline
Coordinator
Celebree School Of Bowie
07.2019 - Current
Claim Adjuster Assistant
Progressive Insurance
02.2013 - 08.2017
Clinical Receptionist Scheduler
Maryland cardiology Associate
10.2010 - 05.2013
High School Diploma -
Roosevelt High School
Child Care Services Management
Baltimore City Community College