Tamera Rea

Work History

Access Medical Clinic LLC

12.2022 - Current

Springdale, AR 72762
Preparation and facilitation of key processes of all clinics such as inspections, workflows, procedures, staffing, staff reviews, financial P & L
Manage and facilitate staffing, scheduling, payroll, training and education
Timely completion of reports for each clinic assigned
Partner with administrative leaders to implement processes and system updates
Drive the practice's success and being directly accountable for the P & L
Responsible for ensuring physical condition of each clinic achieves best in class status to promote an attractive and positive environment for patients and team members
Establish and maintain key relationships with employers, payers, referral sources, networks, local communities, etc to drive market growth.
Handle performance management issues (up to and including termination) for direct reports in consultation and partnership with VP of Operations and HR
Assess clinic processes, work flows and staffing to improve clinical experience
Monitor and drive key business and clinical metrics

Premier Health

10.2020 - 12.2022

Daily management of thirteen medical and urgent care clinics with occupational practices which averages seeing 40-50 patients daily
Drive the practice's success and being directly accountable for the P&L
Building an environment of team building, integrity, patient and colleague safety, quality care, continuous improvement, reward and recognition at the center level
Monitor and drive key business and clinical metrics
Ensure staffing optimization and hold staff accountable to impact workflow and patient experience for all disciplines and sites
Work with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience
Maintain and establish relationships with employers, payers, referral sources, networks, local communities, etc
To drive market growth
Mentor and coach my team regarding business metrics, patient and client happiness, with processes and procedures, etc
Develop colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring and development, engagement, retention, performance management and succession planning
Have a strong service mentality and a focus on achieving defined service standards
Lead and prioritize multiple tasks at a time in a dynamic environment without direct supervision
Identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Dr. Joe Chouteau

10.2016 - 10.2020

Completed office payroll, hiring and termination of staff, personnel issues, human resources and training of new employees with EHR office procedures.
Completing yearly evaluations of staff
Assist physicians and APRN with patient care as needed
Worked with E-Clinical Works billing and reviewing charts for clinic and reviewed systems and processes of the office and staff
Answer phone calls from patients and handled any patient problems and/or questions
Followed up on referral and diagnostics

WTI, Inc

01.2012 - 09.2016

Create and maintain course outline and syllabus, present class lectures and educational demonstrations, prepare course exams, and maintain student grades/attendance reports
Facilitate labs for medical students
Deliver clinical courses (phlebotomy, anatomy and physiology, medical terminology, EHR training, medical billing and coding, medial claims adjustments, insurance, Medicaid/Medicare, HIPAA regulations, pharmacology and office accounting within guidelines and time frames