Tamera Rendleman
Learning and Delivery
Iron Station,NC
Summary
Dynamic Sales Enablement Supervisor at Charter Spectrum with a proven track record in sales process optimization and training program design. Expert in data-driven decision making and relationship building, I have successfully enhanced team performance through innovative workshops and effective coaching, consistently exceeding sales goals and driving strategic initiatives.
Overview
21
21
years of professional experience
Work History
Sales Enablement Supervisor
Charter Spectrum
02.2022 - 10.2025
- Lead training sessions with class sizes of 30 or more to direct them to enhance their sales performance.
- Supported sales team with training materials and resources to enhance product knowledge.
- Assisted in developing onboarding programs for new sales representatives.
- Coordinated cross-functional meetings to align sales strategies with marketing initiatives.
- Created and maintained documentation of sales processes and best practices.
- Contributed to the design of interactive learning modules for skill enhancement.
- Organized high-impact workshops focused on skill development, boosting overall team performance through knowledge sharing sessions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Mobile Store Retail Manager
Charter Spectrum
08.2010 - 02.2022
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Developed and implemented training programs to enhance team performance and customer service skills.
- Managed inventory levels, optimizing stock replenishment to reduce shortages and overstock situations.
- Analyzed sales data to identify trends, driving strategic decisions for promotional campaigns and merchandising strategies.
- Led a diverse team, fostering a collaborative environment that encouraged professional development and continuous improvement.
- Streamlined processes for scheduling staff shifts, enhancing operational efficiency while maintaining service quality.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth and retention initiatives.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led a team of 12 retail associates to achieve sales targets and deliver outstanding customer experiences.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Senior Technical Support Representative
Charter Spectrum
02.2008 - 08.2010
- Managed approximately 75 incoming and outgoing calls per day from customers.
- Resolved complex technical issues for diverse client base, ensuring high customer satisfaction.
- Mentored junior support representatives, enhancing team performance and knowledge retention.
- Streamlined support processes, reducing average resolution time for technical inquiries.
- Developed training materials and conducted workshops on product features and troubleshooting techniques.
- Provided exceptional customer service by maintaining a high level of professionalism and empathy during all interactions.
- Enhanced customer satisfaction by resolving complex technical issues efficiently and effectively.
- Served as an integral part of the organization''s customer success strategy by consistently exceeding key performance indicators in areas such as resolution rate, response time, and customer satisfaction.
Dispatch Supervisor
Charter Spectrum
04.2005 - 08.2010
- Directed 65 field technicians on their daily routes and rerouted if needed for profiency.
- Coordinated logistics and scheduling for field technicians and service appointments.
- Trained and mentored new dispatch staff on operational protocols and systems.
- Monitored real-time systems to track service requests and resource allocation effectively.
- Collaborated with cross-functional teams to resolve customer issues swiftly and efficiently.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Education
High School Diploma -
North Forsyth High School
Winston Salem NC06-1992
Skills
- Data-driven decision making
- Collaborative mindset
- Sales process optimization
- Content development
- Sales coaching
- Feedback delivery
- Training program design
- Sales team training
- Verbal and written communication
- Certified in Excel for Facilitations
- Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Enablement Supervisor
Charter Spectrum
02.2022 - 10.2025
Mobile Store Retail Manager
Charter Spectrum
08.2010 - 02.2022
Senior Technical Support Representative
Charter Spectrum
02.2008 - 08.2010
Dispatch Supervisor
Charter Spectrum
04.2005 - 08.2010
High School Diploma -
North Forsyth High School