Tamera Rhinehart
Arlington
Summary
Accomplished executive with over ten years of experience in operational excellence and project management. PMP certified and recognized as a trusted advisor to executive leadership at Airbus Helicopters Inc. Expertise in managing VIP stakeholders and leading cross-functional teams to enhance organizational effectiveness. Proven ability in developing processes that align with strategic goals, driving performance improvements, and optimizing stakeholder relationships. Strategic-thinking project manager with several years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
PROJECT MANAGER | EXECUTIVE ASSISTANT
Airbus Helicopters Inc.
Grand Prairie
08.2022 - Current
- Business Transformation: Spearheaded projects resulting in significant cost savings and internal/external customer satisfaction improvements. Apply Lean methodologies to optimize business processes and establish standard best practices across interdisciplinary teams (Technical Support, Maintenance, Training).
- Strategic Initiatives: Lead the development, design, and implementation of S&S processes directly supporting the overarching Airbus entity strategy. Drive the annual departmental objective-setting process and coordinate monthly performance reviews to ensure organizational alignment.
- Executed strategic partnership with Vice President, translating high-level concepts into operational realities. Drafted monthly executive briefs and created impactful briefing materials for leadership engagements and customer symposiums.
- Managed 25% portfolio focused on Customer Experience, overseeing budgets and execution for high-profile events such as Customer Symposium, Customer Focus Group, Premium Service Centers, AMTC, and Heli-Expo/Verticon.
- Data & Systems Leadership: Act as the Subject Matter Expert (SME) for enterprise tools including Salesforce, SAP, and Concur. Developed customized financial analysis reports and dashboards to provide executives with real-time visibility into project portfolios and departmental budgets.
- Directed administrative staff team, guiding executive communications, travel activities, and purchase requests to streamline support functions.
- Led a network of 3 dotted-line reports through the office of the Vice President, utilizing mentoring and written communication to ensure 100% adoption of new organizational standards and office management within Support & Services.
ANALYST & SPECIALIST, DEPARTMENTAL PROCESSES
American Airlines
Fort Worth
02.2019 - 02.2022
- Established internal communication strategy with IOC leadership to align messaging and improve stakeholder engagement.
- Led development and implementation of internal communication strategies, programs, and recognition events in collaboration with business units to enhance culture, drive business results, and boost employee engagement.
- Managed internal communication during crises to support employees and maintain positive organizational perception.
- Ensured effectiveness by designing, identifying, and implementing metrics to measure performance. Developed action plans, analysis of learning solutions and objectives to continuously improve the culture.
- Managed internal IOC Jetnet website, MagicInfo and other airline communication tools including e-boards and email boxes.
- Managed an internal task force, and liaison with external vendors including Compass, Aramark, and facilities.
- Advised senior executives of weekly developments throughout the organization.
- Participated in all recognition efforts, including but not limited to: service awards, retirements and special recognitions.
- Managed multiple large-scale Engineering Projects with competing deadlines by proactively driving the communication, productivity, and collaboration in a supportive role with all levels of leadership.
- Leveraged relationships across departments to facilitate meetings, and built support with key stakeholders to complete project readiness.
- Collaborated with stakeholders, senior leadership, Business Resource Groups, and team members to streamline processes and development strategies using best practices and business-technology methods.
- Identified project stakeholders and assigned action items for project tasks.
- Analyzed and engineered interactive Tech Ops Reliability performance of the airline on delays, cancellations, maintenance deferral items, operation readiness, and flight performance issues, specific to each aircraft type and airport combinations.
- Supported development of policies within Maintenance Evaluation Team to enhance engagement and promote campus culture and safety guidelines.
EXECUTIVE ASSISTANT TO MANAGING DIRECTOR
American Airlines
12.2017 - 12.2019
- Managed complex calendar logistics for senior leadership, ensuring optimal scheduling and prioritization of engagements.
- Arranged domestic and international travel, accommodations, and transportation for the VP and managing director.
- Composed correspondence, presentations, emails, and high-level reports for management.
- Reviewed, screened, and prioritized senior leader email correspondence, folders, and files. Prepared meetings, logistics, presentations, drafted and composed meeting minutes.
- Coordinated with external stations and internal departments to develop major projects, enhancing planning and integration processes.
- Supported and worked behind the scenes to solve problems, mediate disputes, coordinated and supported key team building events, direct meetings and Leadership initiatives.
- Protected the integrity of confidential information of all senior leaders and airline matters and documentation.
SENIOR SPECIALIST/LEADERSHIP DEVELOPMENT HR COMPLIANCE
American Airlines
01.2017 - 12.2017
- Managed the implementation of a new position – wide learning management system (LMS) Learning Management Systems using Sum Total for leadership courses.
- Coordinated with finance, leadership development, global sales, and other business units to manage introductions, registrations, course selections, and session builds.
- Led support staff during audit preparation, organizing and prioritizing projects for successful completion of year-end internal audit.
- Successfully completed AA audit as a team. We completed this audit with no financial penalties out of the thousands of applications and background checks, including the 200 selected applications that were audited.
- Recommended strategies to senior management for enhancing efficiency and reducing costs in processing fingerprint applications, audit preparation, and confidential information management.
- Worked with highly confidential, complex and personal material, protecting the integrity of all confidential information.
- Created Web communications, publishing, usability and social media, photography and video software applicable to department.
- Successfully designed and implemented a logistic spreadsheet tool that is housed in SharePoint that currently is used by the department's team members.
- Mapped process flows for lines of business to better identify areas of improvement.
Education
Licensed Paralegal - Law Society of Ontario
TriOS College
CA-ON09-2012
BBA -
Concordia University
CA-QC05-2009
High School Diploma -
SINCLAIR SECONDARY SCHOOL
CA-ON06-1998
Skills
- Executive communication
- Speechwriting and presentations
- Governance and risk management
- KPI development and compliance
- Enterprise risk management
- Change management
- Stakeholder engagement
- Client relationship management
- Microsoft Office Suite and Google Workspace
- Project management software
- SharePoint and JetNet
- Virtual collaboration tools
- Tableau and Concur
- Scheduling software
- Effective verbal and written communication
- Presentation skills for clear reporting
- Persuasive communication strategies
- Attention to detail in task execution
References
- Melody Niese, VP, Customer Experience, mniese@hotmail.com, 480-381-6707
- Christopher Kyle, Director, Talent Development, christopherkyle142@gmail.com, 817-776-2562
Volunteer Experience
- Local Chair - Employee Resource Group aiming at increasing Gender Diversity and Equity in our company with a focus on the North America Region.
- President - Mansfield Independent School District Booster Club
- Communications & Leadership Liaison - Mission Arlington Engagement Group
Languages
English
Native/ Bilingual
French
Limited
Spanish
Limited
Certification
Google Project Management
Timeline
PROJECT MANAGER | EXECUTIVE ASSISTANT
Airbus Helicopters Inc.
08.2022 - Current
ANALYST & SPECIALIST, DEPARTMENTAL PROCESSES
American Airlines
02.2019 - 02.2022
EXECUTIVE ASSISTANT TO MANAGING DIRECTOR
American Airlines
12.2017 - 12.2019
SENIOR SPECIALIST/LEADERSHIP DEVELOPMENT HR COMPLIANCE
American Airlines
01.2017 - 12.2017
Licensed Paralegal - Law Society of Ontario
TriOS College
BBA -
Concordia University
High School Diploma -
SINCLAIR SECONDARY SCHOOL