Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Ross

Jacksonville

Summary


Experienced with addressing and resolving client issues promptly and effectively. Uses strategic thinking to develop tailored solutions that meet client needs and drive satisfaction. Knowledge of industry best practices and track record of fostering strong client relationships.

Overview

10
10
years of professional experience

Work History

Client Solutions Specialist

EverBank
01.2022 - Current
  • Demonstrated adaptability by quickly learning new software tools and technologies, enhancing efficiency and effectiveness in delivering client solutions.
  • Managed multiple projects simultaneously while adhering to deadlines, showcasing exceptional organizational skills.
  • Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
  • Presented daily detailed reports on project progress to ECR management
  • Mentored new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, while on the email project.

Fraud Operations Specialist

Citibank
03.2021 - 12.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
  • Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
  • Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.

Customer Service Representative

City Facilities Management
01.2018 - 03.2021
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
  • Streamlined communication between maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Associate Customer Service Representative

ADT Security
04.2015 - 01.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced response times with effective time management and prioritization skills.
  • Conducted thorough research to provide informed solutions, enhancing overall client satisfaction levels.
  • Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
  • Ensured compliance with company guidelines regarding data confidentiality when handling sensitive client information during communications or transactions processing purposes.
  • Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
  • Maintained comprehensive knowledge of products and services offered, enabling effective recommendations tailored to individual needs.
  • Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Jacksonville Job Corps
Jacksonville, FL
02-2004

Skills

  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Customer satisfaction
  • Active listening
  • Adaptability and flexibility
  • Customer engagement
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Account management
  • Account servicing

Timeline

Client Solutions Specialist

EverBank
01.2022 - Current

Fraud Operations Specialist

Citibank
03.2021 - 12.2022

Customer Service Representative

City Facilities Management
01.2018 - 03.2021

Associate Customer Service Representative

ADT Security
04.2015 - 01.2018

High School Diploma -

Jacksonville Job Corps

Similar Profiles

CREATE PROFILE
Tamera Ross