Tamera Schmidt
Delano,MN
Summary
Dedicated professional with extensive experience in customer service and patient care. Demonstrated success in educating patients about services and procedures, leading to improved compliance and satisfaction. Strong problem-solving skills with a track record of addressing patient concerns effectively. Focused on fostering a supportive and informative environment for all patients.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Brush Dental Studio
02.2006 - 12.2025
- Facilitated patient education sessions to enhance understanding of medical conditions and treatment options.
- Coordinated patient scheduling to optimize clinic workflow and improve access to care.
- Executed insurance verification processes to ensure coverage and authorization for patient treatments.
- Managed appointment systems to streamline patient flow and enhance overall clinic efficiency.
Biologic Coordinator/RMA
Pinnacle Dermatology
Plymouth
10.2020 - 10.2023
- Rooming patients, then training for the position of triage and eventually a Biologic Coordinator.
- Daily tasks included contacting Specialty Pharmacies, handling the buy and bill process if needed, benefit investigations, prior authorization, and the appeals processes.
- Medicare, Medicaid, Tri care and patient assistance which was a part of the daily routine, also having knowledge of biologic pharmaceutical injectables, and educating patients daily about medications, procedures, and their care plan instructions.
- Monitored progress and documented patient health status, established and maintained effective communication with the staff.
Registered Medical Assistant
Zel Skin And Laser Zel Skin & Laser Specialists
Plymouth
08.2019 - 08.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patients medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Registered Medical Assistant
Ridgeview Medical
Chaska
08.2017 - 08.2019
- Helped patients who had diabetes, thyroid, Osteoporosis, testosterone issues along with hormone replacement.
- Applied devices for diabetic patients that monitored their sugar intake called Dexcom and freestyles.
- Collected and documented patient vitals, called and faxed pharmacies to submit prescriptions and refills.
- Also called patients with lab results.
- Completed EKGs and other tests based on patient presentation in office.
Registered Medical Assistant
OBGYN
West
10.2014 - 10.2017
- Updated patient charts, phoned in prescriptions, roomed, and took new and current patients vitals for providers.
- Performed lab duties such as injections, blood draws, glucose test when needed, stocked rooms and helped co workers with patients.
- Assisted one of the providers with Circumcision procedures daily.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions
Medical Records Clerk
Wayzata Children's Clinic
Minnetonka
01.2012 - 05.2014
- Scanned paper charts into the new emr system.
- Updated all incoming patient charts.
Front Desk Associate
Coldwell Banker
05.2003 - 09.2009
- Answered a Multi-line phone system, answering questions regarding showings and open houses.
- Taking messages for our agents in the office.
- Ordering office supplies, scheduling meetings for our agents.
Education
Associate of Applied Science - Medical
Hennepin Technical College
01.2014
Skills
Appeals
Communication Skills
CPR
Customer Service
Dental Office
Dermatology
Documentation
Electronic Health Records
Endocrinology
HIPAA
Managed care
Medicaid
Medical Assistant
Medical Office
Medical Records
Medical Terminology
Medicare
Obstetrics and Gynaecology
Patient Care
Patient Intake
Pharmacy
Phone Skills
Prior Authorization
Triage
Vital Signs
Customer service
Patient relations
Attention to detail
Organizational skills
HIPAA compliance
Appointment scheduling
Patient care
Insurance verification
Certification
- Registered Medical Assistant CPR & AED Certification for BLS, Adult/Child/Infant 2025
- Standard CPR/AED Certified Training 2025
Timeline
Biologic Coordinator/RMA
Pinnacle Dermatology
10.2020 - 10.2023
Registered Medical Assistant
Zel Skin And Laser Zel Skin & Laser Specialists
08.2019 - 08.2020
Registered Medical Assistant
Ridgeview Medical
08.2017 - 08.2019
Registered Medical Assistant
OBGYN
10.2014 - 10.2017
Medical Records Clerk
Wayzata Children's Clinic
01.2012 - 05.2014
Patient Care Coordinator
Brush Dental Studio
02.2006 - 12.2025
Front Desk Associate
Coldwell Banker
05.2003 - 09.2009
Associate of Applied Science - Medical
Hennepin Technical College