Tamera Shelton
Kirksville,MO
Summary
Dynamic professional with a proven track record at Pet Smart Corporate Office, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and team collaboration, with a knack for multitasking and time management. Achieved significant improvements in project completion and customer relationship building through effective communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Pet Smart Corporate Office
04.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to build rapport and loyalty.
Office Administrative Assistant
Tom Hensley Attorney at Law
03.2013 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for the attorney I worked for.
- Performed research to collect and record in office data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor In Arts - Criminal Justice
Truman State University
Kirksville, MO05.1993
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Timeline
Sales Associate
Pet Smart Corporate Office
04.2023 - Current
Office Administrative Assistant
Tom Hensley Attorney at Law
03.2013 - 12.2020
Bachelor In Arts - Criminal Justice
Truman State University
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