Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ResearchAssistant

Tamera Spann

Product Manager
Gulfport,MS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Client Support Specialist

AT&T
Ocean Springs, MS
10.2022 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Promoted available products and services to customers during service, account management and order calls.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

AT&T
Ocean Springs, MS
10.2020 - 10.2022
  • Ensure complete customer satisfaction by identifying and resolving problems through the provision of the best innovative solution
  • Promoted various offers by up selling additional services to customers to increase company revenue
  • Contributed to the team’s success by sharing strategies and different methods to help meet sales goals
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Customer Connect SME – helped report up system defects, reported system defects and communicated with the Customer Connect development team, sat in trainings to ensure agent have the proper knowledge and created system job aids to help assist agents and managers
  • Participated in focus group meetings to help improve system tools, (MI60) – handled customer escalations and coached team members about calls and improvements they can make to exceed quality service goals

Retail Sales Consultant

Prime Communications AT&T
11.2018 - 10.2020
  • Implemented salesforce to track sales leads, follow up with customer and generate additional business – to business sales for the store
  • Provided efficient and courteous customer service, as well as delivered an outstanding store experience that improves customer loyalty and strengthens the AT&T brand
  • Responsible for end of day procedures and handling deposits
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Determined solutions for clients promptly and professionally.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Assistant Manager

Footlocker
07.2013 - 11.2018
  • Averaged over 2,000 in sales weekly for a 2+ million-dollar store
  • Responsible for the overall management and operation of the store in the absence of the store manager
  • Tracked sales, reduced shrinkage monitored variances in revenue targets in order to achieve gross profits
  • Assist with proper training for new employees
  • Analyzed and complied reports on annual sales, earnings, expenses and gross profits
  • Participated in strategic planning, visual presentation, retail sales and direct operations retail representative, prime communications

Education

MS - Business & marketing Management Technology

Mississippi gulf coast community college

Skills

Skills & Abilitiesundefined

Accomplishments

  • Led a team of 9 employees as the number 1 team in the in a local call center location for more than 6 months
  • Was able to help resolve customer escalations through effective communication.

Timeline

Client Support Specialist

AT&T
10.2022 - Current

Customer Service Representative

AT&T
10.2020 - 10.2022

Retail Sales Consultant

Prime Communications AT&T
11.2018 - 10.2020

Assistant Manager

Footlocker
07.2013 - 11.2018

MS - Business & marketing Management Technology

Mississippi gulf coast community college

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Tamera SpannProduct Manager