Tamera Starks
Louisville,KY
Summary
Resourceful Commercial Property Manager known for completing tasks with high productivity and efficiency. Possess specialized skills in lease negotiation, property maintenance coordination, and financial management. Excel in communication, problem-solving, and time management to ensure optimal property performance and tenant satisfaction. Recognized for organizing tenant events that create a vibrant community atmosphere.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Commercial Property Manager
KENNMAR LLC
Louisville, KY
05.2023 - Current
- Delivered accurate tenant and vendor billing entries.
- Generated and distributed tenant billback statements, ensuring timely documentation and compliance with internal standards.
- Verified monthly tenant statements for accuracy prior to release during rent-up cycles, maintaining consistency across financial records.
- Assisted in tracking and collecting tenant receivables, contributing to steady cash flow, and eliminating delinquencies in accounts.
- Supported monthly financial reporting by reviewing accruals and drafting reports to enhance operational transparency.
- Interpreted lease agreements to update rent rolls accurately, ensuring alignment with contractual terms and property records.
- Coordinated vendor services by maintaining regular communication, resolving service issues, and conducting documented property inspections to ensure contract adherence.
- Maintained a structured filing system to support compliance and facilitate efficient document retrieval.
- Demonstrated strong organizational abilities in managing diverse administrative responsibilities, allowing for smooth property operations.
- Utilized property management software such as Yardi, Landport, and Microsoft Office Suite, with a working knowledge of Adobe and Outlook, to streamline workflows and support team efficiency.
- Prepared monthly invoices for tenants based on their rental agreements.
- Coordinated tenant relations addressing concerns and maintaining satisfaction levels.
Regional Manager KY, KS, MO, NC
HAVEN RESIDENTIAL
Louisville, KY
02.2022 - 05.2023
- Supported nine properties across four states, managing a portfolio of 2,089 units.
- Cultivated resident relationships to enhance community morale and team cohesion.
- Collaborated with residents, staff, and upper management, including ownership partners.
- Sat in a vacant manager's seat and reduced contracted service costs by $7,000 monthly through contract renegotiation and financial analysis, while boosting utility collections by 11%.
- Facilitated regular performance reviews to assess team effectiveness and address concerns.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Oversaw construction and renovation projects, providing guidance to onsite teams and staff.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Property Manager
The Park At Hurstbourne
Louisville, Kentucky
08.2012 - 01.2022
- Initiated career as leasing agent, eager to master property management.
- Progressed to leasing manager, enhancing team performance and operational outcomes.
- Rapid advancement to Assistant Manager, achieving previously unmet goals over two decades by surpassing the prior best low of 1.19% DQ recorded in 2015 with 1.04% in 2018 on a 689-unit property.
- Advanced to Property Manager in 2019. Led a team of 15 to 23 through the challenges of new ownership and operational changes.
- Successfully managed renovation project, modernizing property to align with market competitors.
- Oversaw lease agreements, renewals, and tenant communications effectively.
- Developed budgets and monitored expenses to ensure financial integrity of the property.
Leasing Agent
ASHBY GREEN APARTMENT HOMES
Louisville, KY
08.2011 - 08.2012
- Initiated career in property management during lease-up phase of luxury property.
- Mastered all essential roles in office with just one other team member present.
- Leased apartments and facilitated rent collections to ensure revenue flow.
- Enhanced resident retention through effective marketing strategies and personalized services.
- Conducted move-in and move-out inspections to maintain property standards.
Education
Diploma -
Franklin- Simpson High School
Skills
- Communication skills
- Tenant relations
- Lease interpretation
- Property management software
- Financial reporting and budgeting
- Rent collection
- Capital improvement
- Creative problem solving
- Adaptability and flexibility
- Critical thinking
- Active listening
- Emotional intelligence
- Organizational skills
- Attention to detail
- Fair housing knowledge
- Customer service excellence
- Accounts receivable management
- Office administration
Programs Experience
- Yardi
- Entrata
- ResMan
- Blue Moon
- Onesite
- LRO
- Yield Star
- Knock
- Pop Card
- Lease Hawk
- Res Mate
- Grace Hill
- Notifii
- Tour 24
- Expense Anywhere
- G5
- Vizibly
Certification
- ACoM (Pending Proctor)
- Notary
References
References available upon request.
Timeline
Commercial Property Manager
KENNMAR LLC
05.2023 - Current
Regional Manager KY, KS, MO, NC
HAVEN RESIDENTIAL
02.2022 - 05.2023
Property Manager
The Park At Hurstbourne
08.2012 - 01.2022
Leasing Agent
ASHBY GREEN APARTMENT HOMES
08.2011 - 08.2012
Diploma -
Franklin- Simpson High School
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